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why is it taking so long for amd to reply to my support ticket and allow me to redeem game code?

Question asked by dlutz88 on Jul 3, 2017
Latest reply on Jul 14, 2017 by ray_m

I submitted the proof of purchase several days ago to be able to redeem my code for the hitman season one game an i still have not heard anything back. how long does it usually take to have it verified?