5 Replies Latest reply on Jan 30, 2018 1:14 PM by kingfish

    R8 M365DX drivers issues

    wlkr505

      Hello!

      I have a laptop HP PAVILION 17-g062ur with a processor A10 8700P and Radeon R8 m365dx graphics. Stable work only very old (April 22, 2016) drivers from the official site of HP (15.201.1101.1008 Rev.B !!!). When I install the latest drivers from the AMD site, they work incorrectly: their work is regularly suspended (black screen in games). It's OK, when in the device manager the video card is designated as R8 m365dx, but when it is updated with the latest (AMD website) drivers it turns into R7 m360 + R6 and starts to work incorrectly. I tried to install drivers from the site HP and AMD (GPU or APU it doesn't matter) in a different order, previously completely uninstal them through the DDU. The most stable work only downloaded from the site HP. Can there be any fix that solves this problem? Or AMD and HP forgot about the support of old laptops and processors?

      The solutions I've tried:

      1. Remove all the drivers with the DDU and install it from the official HP website.
      2. Remove all the drivers with the DDU and install the latest drivers from the AMD website (also through the manual driver search for APU)
      3. Remove all the drivers with the DDU and install the latest drivers from the HP website first, then install the latest drivers from the AMD website.

      Operating system: Windows 10 Home (Creators update)

      (Post created with Google Translate, sorry for errors in text)