2 Replies Latest reply on Jun 28, 2017 8:38 AM by kingfish

    software does NOT recognise dual AMD 340 video cards


      When 1st installed the software it found both cards, with this new update it failed to discover the 2nd of 2 AMD 340 2g Vram cards, there is no link in the graphics section of the Radeon menu for enabling the dual card graphics settings - before the upgrade it was available and worked quite well - current version 17.6.2

      Any help in re-enabling this feature will be greatly appreciated.



      OS Name Microsoft Windows 10 Pro

      Version 10.0.10240 Build 10240

      Other OS Description Not Available

      OS Manufacturer Microsoft Corporation

      System Name

      System Manufacturer Gigabyte Technology Co., Ltd.

      System Model To be filled by O.E.M.

      System Type x64-based PC

      System SKU To be filled by O.E.M.

      Processor AMD FX(tm)-8350 Eight-Core Processor, 4000 Mhz, 4 Core(s), 8 Logical Processor(s)

      BIOS Version/Date American Megatrends Inc. F1, 1/28/2016

      SMBIOS Version 2.7

      Embedded Controller Version 255.255

      BIOS Mode UEFI

      BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

      BaseBoard Model Not Available

      BaseBoard Name Base Board

      Platform Role Desktop

      Secure Boot State

      PCR7 Configuration Binding Not Possible

      Windows Directory C:\Windows

      System Directory C:\Windows\system32

      Boot Device \Device\HarddiskVolume2

      Locale United States

      Hardware Abstraction Layer Version = "10.0.10240.16392"

      Username DESKTOP-2VT6L8C\a'Cruxos

      Time Zone Central Summer Time

      Installed Physical Memory (RAM) 32.0 GB

      Total Physical Memory 32.0 GB

      Available Physical Memory 28.2 GB

      Total Virtual Memory 37.0 GB

      Available Virtual Memory 32.7 GB

      Page File Space 5.00 GB

      Page File C:\pagefile.sys

      Hyper-V - VM Monitor Mode Extensions Yes

      Hyper-V - Second Level Address Translation Extensions Yes

      Hyper-V - Virtualisation Enabled in Firmware Yes

      Hyper-V - Data Execution Protection Yes