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atikmdag.sys dxgkrnl.sys crash windows 10

Question asked by fasgaroth on Jun 22, 2017
Latest reply on Feb 2, 2018 by rojymathew12

Hello, my system crash once and again with the following dump error. I have tried with the drivers that come with Windows 10 and with the last drivers 17.4.4 and the system crash in ramdon times. Sometimes it crash while there isn't any application opened. The system says that atikmdag.sys and dxgkrnl.sys has an endlessly loop.

 

How can I resolve it? Is there any tool from AMD to verify what is the problem with more details? I've been searching and there is a lot of people with the same problem, but nobody says how to revolve. How to know if the problem is about R3 inside APU or about the discrete R5 M240? Please help me to get my system ok!

 

atikmdag.sys A4-6210 + R5 M240 Aspire E15

 


System Information (local)


 

Computer name: DESKTOP-EMEAS7D
Windows version: Windows 10 , 10.0, build: 15063
Windows dir: C:\WINDOWS
Hardware: Aspire E5-521G, Acer, Larne
CPU: AuthenticAMD AMD A4-6210 APU with AMD Radeon R3 Graphics AMD586, level: 22
4 logical processors, active mask: 15
RAM: 7474491392 bytes total


 


Crash Dump Analysis


 

Crash dump directory: C:\WINDOWS\Minidump

 

Crash dumps are enabled on your computer.

On Thu 22/06/2017 9:25:28 your computer crashed
crash dump file: C:\WINDOWS\Minidump\062217-33562-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x35F5B)
Bugcheck code: 0x100000EA (0xFFFF9905BCFED040, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Thu 22/06/2017 9:25:28 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x56970)
Bugcheck code: 0xEA (0xFFFF9905BCFED040, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\WINDOWS\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER

 


 

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