AnsweredAssumed Answered

BSOD When Playing Dota 2 - A8-3870 APU

Question asked by ner'zhuléo42 on Jun 18, 2017
Latest reply on Jun 30, 2017 by ner'zhuléo42

Hello I have since I have my new computer 2 different problems but that seems to me related: 1- I have an AMD Radeon settings application in my pc and it shows me that an update is available but I can not install it. 2- When I play some video games like dota 2 my PC displays a bluescreen and restarts In the maintenance center it shows me problem bluescreen: stop unplanned Or video hardware error 

 

Can someone tell me how to fix this problem?
You can reply to this message if you want details of my configuration if necessary

 

Problem bluescreen information:

 

Signature of problem
Problem name for the problem: BlueScreen
System version: 6.1.7601.2.1.0.768.3
Regional Settings Identifier: 1036

 

More information about the problem
BCCode: 50
BCP1: FFFFF8A0114D8000
BCP2: 0000000000000001
BCP3: FFFFF8801133FB42
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack 1_0
Product: 768_1

 

Video hardware problem:

 

Description
A problem encountered with the video hardware caused a malfunction of Windows.

 

Signature of problem
Problem Event Name: LiveKernelEvent
System version: 6.1.7601.2.1.0.768.3
Regional Settings Identifier: 1036

 

More information about the problem
BCCode: 117
BCP1: FFFFFA800D1C5010
BCP2: FFFFF8800315D3E8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

Thanks in advance for a quick and effective response

(it's google translate job so sorry for the vocabulary error)

 

Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

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