AnsweredAssumed Answered

RX 480 17.6.1 - BSOD After Attempted Wake from Monitor Sleep

Question asked by radium on Jun 12, 2017
Latest reply on Jul 19, 2017 by amdmatt

Hello, I've been having a problem with the latest drivers. After the monitors turn off after 30 minutes, if I go to wake the monitors up by moving my mouse the computer crashes to a BSOD every time. My computer is setup to never go into sleep/hibernation mode, only monitor power standby after 30 minutes. I have tried installing the driver clean and as an upgrade, from the full download on the amd.com website with no luck.

 

BSOD Info

Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

Stop Code: SYSTEM SERVICE EXCEPTION

What failed: atikmdag.sys

 

 

Event Viewer log

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80412916ced, 0xffffb1807e17d170, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: a21c8fb9-80d6-494b-a6aa-0fad93d51a46.

 

System specs

  • GPU: ROG STRIX-RX480-O8G-GAMING
  • System type: Desktop
  • Operating System: Windows 10 64bit Version 1703, OS Build 15063.332
  • Driver: Radeon Software Version 17.6.1
  • Display Devices
    • ASUS VG248 1920x1080 @ 144Hz DP
    • ASUS MG279 2560x1440 @ 144Hz DP
  • Motherboard: Supermicro C7Z170-M, BIOS latest R2.0
  • CPU: Intel i7-6700
  • PSU: EVGA 750GQ 750W Gold
  • RAM: 16GB

 

Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

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