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RX 580 BSOD/Flcikering/Crashing When Launching Games

Question asked by nesbej on Jun 7, 2017
Latest reply on Mar 7, 2018 by pokester

Describe your system:

  • AMD Graphics Card
    • XFX RX 580 GTS Black Edition 8GB
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64 bit, Creators Update (problem was still present before update)
  • Driver version installed
    • Radeon Software Crimson Edition 17.5.2 (also tried 17.4.4, 17.4.3)
  • Display Devices
    • Acer XG27HU 2560x1440, Freesync 144hz connected via DP
    • Dell S2240M 1920x1080, 60hz connected via DVI
  • Motherboard
    • Gigabyte AB350 Gaming 3
  • CPU/APU
    • Ryzen 1700
  • Power Supply Unit  Make, Model & Wattage
    • Thermaltake Toughpower Grand RGB Gold 750W
  • RAM
    • 16GB

Describe your issue:

  • Since installing my new RX 580 (replacing an R9 290x, which had no issues whatsoever in the same system), I've been experiencing crashes extremely often when
    • launching games in fullscreen
    • alt tabbing from fullscreen games
    • changing resolution/refresh rate in game
    • going between windowed/fullscreen/borderless
    • turning vsync on/off in game
  • The card runs perfectly fine when just staying in game. It's also been fine when stress testing at max clock, with no overheating issues.
  • Crashes have been, in no particular order:
    • BSOD
      • thread_stuck_in_device_driver
      • system_service_exception, atikmdag.sys
    • Complete system hang, screens go black, sound is gone, requires forced power off.
    • Main screen goes red, secondary goes beige/white, system then hangs also. Waiting just leads to black screen/crash.
  • Games include
    • Nier: Automata
    • Overwatch
    • WoW
    • Heroes of the Storm
  • I've tried
    • Clean driver reinstalls using DDU (tried 17.5.2, 17.4.4, 17.4.3)
      • ReLive has not been installed during any of this
      • Xbox DVR or whatever is not active, I disabled that ages ago. No recording utilities are active.
    • Turning GPU scaling on/off in Radeon Settings
    • Uninstalling f.lux
      • Disabling Windows 10 Night Light
    • Downclocking the card (I initially thought it may have been unstable at lower clocks, and was crashing during transitions between states)
      • Disabling downclocking using ClockBlockers (seemed to have helped a bit, but still crashing fairly often)
    • Exchanging the card, this is the second one, both were BNIB.
    • The card is installed properly, I've done plenty of builds. No missing power connector. Have tried re-seating the card.

Edit:

    • Just tried disconnecting secondary monitor
      • Games launch, but visual artifacts and flickering can be see during the process.
        • Also noticed VRAM frequency going crazy from 300-2000mhz
      • Able to go from fullscreen -> windowed without crashing, but tons of artifacts/flickering in the process
      • Just doing things on the desktop like moving a window around or starting up Radeon Settings is causing artifacts/flickering. Definitely occuring when memory is at 300mhz / when memory frequency is changing states
        • Tried ClockBlocker again, definitely helps when only on one monitor.
        • Tried ClockBlocker again with two monitors, still get crashes.

 

Well upon disconnecting the second monitor and actually being able to see what's going on without outright crashing, my best guess is that this all has something to do with memory stability at/between lower power states. Keeping everything in borderless windowed mode seems okay for now, but obviously not a fix (trying to even launch a game so that I can get in and change it from fullscreen to windowed without crashing is a complete gamble).

 

Anything that can be done about this?

 

Edit2: Well, after doing a fresh install on another partition and doing nothing but installing the video drivers, the card is still unstable and artifacting at low power states. I guess the card could be the issue after all? Seems very odd that two in a row exhibited the same problems. I doubt it's the PSU considering my previous 290x ran fine and consumed more power / used two 8 pin connectors rather than the one.

 

Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

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