AnsweredAssumed Answered

Prepar3d v4 says that R9 280 doesn't support DirectX 11, but it does

Question asked by tyketto on Jun 3, 2017
Latest reply on Jun 4, 2017 by tyketto

Hey, all.


I have a weird problem with the newly released Prepar3d V4, which is the first venture into being totally 64bit for Prepar3d.


When using the latest stable driver released (5/17/17), I get the following from launching P3D:


Invalid Hardware or Driver Detected

Prepar3D was unable to initialize the rendering system and will shut down. Please make sure this system has a video card that supports DirectX 11 and that the drivers are up to date.


The card I'm using is a Sapphire Dual-X Radeon R9 280, GDDR5, 3GB. According to AMD's own specs, Sapphire's specs, and GPU-Z, this card supports DirectX11 and DirectX 12. The rest of my setup:


Gigabyte GA-Z77N-WIFI

Intel Core i5 3570K (not overclocked)

8GB DDR3 PC16000 Memory

Windows 7 64bit

Sapphire Dual-X Radeon R9 280, GDDR5 3GB


Samsung 850 EVO 500GB SSD (P3D)

WD 500GB SATA HDD (non-simming applications)

WD 2TB SATA6 HDD (storage)


Reverting to the previous driver I had (Catalyst 14.12) caused P3D V4 to crash with the following:


Problem signature:

Problem Event Name: APPCRASH

Application Name: Prepar3D.exe

Application Version:

Application Timestamp: 59279be2

Fault Module Name: atidxx64.dll

Fault Module Version:

Fault Module Timestamp: 546e9ecc

Exception Code: c0000005

Exception Offset: 000000000059b3da

OS Version: 6.1.7601.

Locale ID: 1033

Additional Information 1: ce0b

Additional Information 2: ce0bfa972b4bffe98e6830e87165821a

Additional Information 3: 3d4e

Additional Information 4: 3d4e379af8047de47ec968f5a5aa0621


When using the Catalyst driver with Prepar3d V2, it works fine, and Prepar3D V2 has the same DirectX requirement as Prepar3D V4.


The P3D support team recommended that I report this to AMD and revert back to the Catalyst driver, but the Catalyst driver crashes the entire sim, while the latest driver gives the error above and exits normally. Again, this card is supposed to support DirectX 12, and V4 requires DirectX11, so this should support it. Any ideas as to what is happening?