3 Replies Latest reply on Jun 13, 2017 2:50 AM by amdmatt

    Direct X fatal error game crash since Creators


      ever since creators and the new update they just pushed a few days ago i am still constantly getting DX11 fatal errors and the game crashes i have tried everything from a full system wipe to installing many older drivers none have been successful. I have spent days researching forums and online for potential fixes and help would be greatly appreciated. before the update i was able to run the game 24/7 max graphics with 0 issues.






      Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

                       Language: English (Regional Setting: English)

            System Manufacturer: MSI

                   System Model: MS-7641

                           BIOS: Default System BIOS

                      Processor: AMD FX(tm)-6300 Six-Core Processor              (6 CPUs), ~3.5GHz

                         Memory: 16384MB RAM

            Available OS Memory: 16384MB RAM

                      Page File: 7644MB used, 11171MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: 144 DPI (150 percent)

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Enabled

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.15063.0000 64bit Unicode


      Card name: AMD Radeon R9 200 Series

             Manufacturer: Advanced Micro Devices, Inc.

                Chip type: AMD Radeon Graphics Processor (0x6939)

                 DAC type: Internal DAC(400MHz)

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_1002&DEV_6939&SUBSYS_92851682&REV_00


      Device Problem Code: No Problem

      Driver Problem Code: Unknown

           Display Memory: 10216 MB

         Dedicated Memory: 2024 MB

            Shared Memory: 8191 MB

             Current Mode: 1920 x 1080 (32 bit) (59Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: LCD TV

               Monitor Id: SAN0000

              Native Mode: 1920 x 1080(p) (60.000Hz)

              Output Type: HDMI

              Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0313824.inf_amd64_cff8240637965d03\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313824.inf_amd64_cff8240637965d03\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313824.inf_amd64_cff8240637965d03\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313824.inf_amd64_cff8240637965d03\amdxc64.dll

      Driver File Version: 22.19.0165.0001 (English)

           Driver Version:

        • Re: Direct X fatal error game crash since Creators

          The problem with the new "Game Modes" in Windows 10 (x64), introduced with the CU,  seems to be that these modes attach Microsoft dll's to game executables in ram when the games are running or booting.  What makes this behavior especially bad is that when you turn *off* game modes inside the Windows/Settings/Games interface--it does not stop the dll's from attaching and loading when d3d games are being run.  This is not an AMD problem, or a nVidia problem, it appears--but it's a pure Microsoft Windows 10 problem afflicting the Creator's Update and all the following Insider builds so far. I'm having problem under build 16199 post-CU that I *never* had prior to the "Game Modes" being shoe-horned into Windows10.  I've got one game--the GOG version of Wizardy 8--that ran great in d3d mode in all versions of Win10x64 prior to the Creator's Update--but now *d3d won't run at all* and the only way I can run the game is to change the API to GLIDE!  Microsoft is ruining the backwards-compatibility of Windows 10 with this rather stupid "game mode" garbage.  I call it "garbage" first of all because it's causing games to either not run or to crash that ran fine under Win10 beforehand--and secondly because it simply parrots the functionality that both AMD and nVidia have already built into their GPU drivers--such as game recording through the "Live" portion of the Crimsons.


          Spread the word on this, because until Microsoft fixes this it will be very difficult to determine whether a GPU driver is buggy or it's the basic Windows 10 code messing up our games.  I wish I could say this was even a slight exaggeration of the facts--but it does not appear to be.  I would prefer to see Microsoft simply remove "Game Mode" from Win10 altogether at this point.  I am sorely tempted to drop out of the Insider's and go back to the pre-Creator's Update Win10 build for precisely this reason.

          1 of 1 people found this helpful
          • Re: Direct X fatal error game crash since Creators

            Navigate to Radeon Settings > Display and set GPU Scaling to On. Check the issue status.