1 Reply Latest reply on May 29, 2017 12:43 AM by goodplay

    Radeon Relive Only Records Mouse and

    rost

      Hello,

       

      So the past 2 days I've had an issue I haven't had with my Radeon Relive. I checked one of my recent recordings and the whole 5-minute video was 5 frames long, however, the sound worked. So I updated my graphics drivers to the newest version I have access too(17.4.4). When I tried recording this time, it worked, however after I restarted my computer, it only records black with the cursor on it.

      Example Video: 2017 05 26 13 35 - YouTube

       

      System Build:

      • Graphics Chipset
        • Radeon (TM) RX 480 Graphics
      • Radeon Software Version
        • 17.4.4
      • Operating System
        • Windows 10 (64 bit)

      • CPU
        • Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
      • System Memory

        • 16 GB

      • PSU
        • Rosewill - 550W 80+ Platinum Certified Fully-Modular ATX Power Supply
      • Motherboard
        • ASRock - H97M PRO4 Micro ATX LGA1150 Motherboard
      • Monitors
        • 1440p 2560x1440 Acer 60hz Connected with Displayport
        • 1080p 1600x900 Dell 60hz Connected with adapter to Hdmi(Never been an issue)

       

      Things I've Tried:

      • Tried all the predefined Radeon Relive profiles
      • Completely reset all the settings(Only turned on record desktop as I'm recording a windowed application)
      • Turned Off Virtual Super Resolution and Gpu scaling for both monitors
      • Edited some Windows Personalization Settings
      • Restarted Computer
      • Tried recording multiple pc windowed programs
      • Updated to newest recommended graphics drivers

       

      Note:

      • Other recording software(Such as obs and Action! do work)
      • PC was fully reset(all drives wiped and a fresh install of windows) about a month ago.
      • Only had this issue for about 2 days.

       

      I'm open for any help and suggestions I can get. Thanks!

      - Zach