0 Replies Latest reply on May 25, 2017 12:44 PM by mylesillidge

    AMD Radeon R7 M265 malfunctioning

    mylesillidge

      Hi All.

       

      I have an Acer Aspire e1-572g, which came with a 2gb AMD Radeon R7 M265 graphics card. After about a year of using the laptop I had an error with the hard drive and took it in to the store I bought it from to be repaired. Upon receiving it back I was told the AND graphics card was not functioning correctly (device manager also said it was malfunctioning). I uninstalled the display driver, restarted and then scanned for changes and that seemed to correct the error. However now I am getting an error saying "Your AMD display driver has stopped responding and has successfully recovered". This error causes any game to crash. (Side note: when playing overwatch I get an error saying "Your rendering device has been lost" when the game crashes). I have tried changing the Tdrdelay to 8, I have tried updating the driver as well as rolling back to 15.7. Please help me. Any advise welcome.

       

      Info on my laptop:

      Windows 10 64bit

      Intel HD 4400 Graphics

      As mentioned before: AMD Radeon R7 M265 2gb dedicated graphics.

      8gb RAM

      Intel core i7 -4500U CPU @ 1.80GHz  2.40 GHz

      500 GB HD

       

      Thanks