6 Replies Latest reply on Jun 10, 2017 10:42 AM by uhmmmmm

    Hard Drive / SSD Causing System Freeze Device ID 129

    uhmmmmm

      [UPDATE 06/10/2017] I updated new bios 1.0.0.6a but my problem still happens.

      Hi everybody, I am a new AMD user. My system is good but sometimes it freezes around 1 min. This problem happened unpredictably. I checked event viewer and it showed as the following picture:

      2017.05.18-09.30.png

      Warning: storahci. Event ID 129: "Reset to device, \Device\RaidPort0, was issued."

      Warning: Disk. Event ID 153: "The IO operation at logical block address 0x6dfc60 for Disk 0 (PDO name: \Device\00000030) was retried."

       

      My specs:

      CPU: AMD Ryzen R5 1600

      Main: Asrock B350 Gaming K4

      Ram: V-Color 8GB 2400MHz x 2 (Model: TD8G16C17-UH)

      VGA: MSI Rx 480 Gaming X 4GB

      SSD: Transcend SS370S 128GB (boot device). Port Sata_0

      HDD: WD Blue 1TB 5400rpm. Port Sata_1

      Optical Drive: Asus DRW - 2014L1T. Port Sata_2

      PSU: Seasonic M12II - 620 Evo 620W 80 Plus Bronze

      Win 10: 1703

      AMD Chipset Driver: 17.10

      VGA Driver: 17.4.4

      Main Bios: 1.0.0.4a

       

      The method that i used to install windows 10 is:

      1. Install Win 10 from USB (download from MS web)

      2. Install AMD Chipset Driver from AMD

      3. Update Win 10 to latest version.

      I already updated SSD firmware before i installing win 10

      ssdtranscend.png

      Please help me solve this problem.

      I attached DxDiag info.

      Thank you for reading

      Have a good day

        • Re: Freeze on win 10
          black_zion

          That is a problem with your drive, whichever is Disk0, most likely your SSD. Check the SMART data on your SSD, run a chkdsk /f /v /r on the drive,

           

          A system administrator who encounters event 153 errors should investigate the health of the computer’s disk subsystem.  Although an occasional timeout may be part of the normal operation of a system, the frequent need to retry requests indicates a performance issue with the storage that should be corrected.

          blogs.msdn.microsoft.com/ntdebugging/2013/04/30/interpreting-event-153-errors/

          1 of 1 people found this helpful
            • Re: Freeze on win 10
              uhmmmmm

              Thanks for your suggestion

              I checked my SSD

              2017.05.18-10.37.png

              "Windows has scanned the file system and found no problems.

              No further action is required."

              I don't think my drive is problem because my previous system was Intel E3 1230 V5 + Asus E3 Pro Gaming V5. It worked perfectly. I just changed CPU and MAIN.

              ssdinfo.png

                • Re: Freeze on win 10
                  black_zion

                  Both of those are of your WD hard drive, you need to check your SSD.

                    • Re: Freeze on win 10
                      uhmmmmm

                      i edited my previous reply. Both are SSD
                      Full log:

                      "

                      Checking file system on C:

                      The type of the file system is NTFS.

                       

                      A disk check has been scheduled.

                      Windows will now check the disk.                       

                       

                      Stage 1: Examining basic file system structure ...

                        290048 file records processed.                                                         File verification completed.

                        9704 large file records processed.                                      0 bad file records processed.                                    

                      Stage 2: Examining file name linkage ...

                        355582 index entries processed.                                                        Index verification completed.

                        0 unindexed files scanned.                                           0 unindexed files recovered to lost and found.                   

                      Stage 3: Examining security descriptors ...

                      Cleaning up 2850 unused index entries from index $SII of file 0x9.

                      Cleaning up 2850 unused index entries from index $SDH of file 0x9.

                      Cleaning up 2850 unused security descriptors.

                      Security descriptor verification completed.

                        32768 data files processed.                                            CHKDSK is verifying Usn Journal...

                        38844672 USN bytes processed.                                                            Usn Journal verification completed.

                       

                      Stage 4: Looking for bad clusters in user file data ...

                        290032 files processed.                                                                File data verification completed.

                       

                      Stage 5: Looking for bad, free clusters ...

                        25321784 free clusters processed.                                                        Free space verification is complete.

                       

                      Windows has scanned the file system and found no problems.

                      No further action is required.

                       

                      124453887 KB total disk space.

                        22663280 KB in 115071 files.

                           99684 KB in 32769 indexes.

                               0 KB in bad sectors.

                          403783 KB in use by the system.

                           65536 KB occupied by the log file.

                      101287140 KB available on disk.

                       

                            4096 bytes in each allocation unit.

                        31113471 total allocation units on disk.

                        25321785 allocation units available on disk.

                       

                      Internal Info:

                      00 6d 04 00 73 41 02 00 3c 70 04 00 00 00 00 00  .m..sA..<p......

                      e4 00 00 00 de 56 00 00 00 00 00 00 00 00 00 00  .....V..........

                       

                      Windows has finished checking your disk.

                      Please wait while your computer restarts.

                      "

                • Re: Hard Drive / SSD Causing System Freeze Device ID 129
                  amdmatt

                  We have updated the title of this discussion with relevant details to better describe your issue.  This should encourage community participation in your discussion.

                  • Re: Hard Drive / SSD Causing System Freeze Device ID 129
                    uhmmmmm

                    I updated new bios 1.0.0.6a but my pc is not better.