10 Replies Latest reply on Jun 19, 2017 3:33 AM by amdmatt

    Gpu ( R9 280x ) not recognize by game


      Hi ,

      It seems that with the last 3-4 driver updates , i have been having problems with the games not recognizing my GPU.


      System Information


      Time of this report: 5/17/2017, 08:13:58

      Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170427-1353)

      Language: English (Regional Setting: English)

      System Manufacturer: Gigabyte Technology Co., Ltd.

      System Model: Z87P-D3

      Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

      Memory: 8192MB RAM

      Available OS Memory: 8080MB RAM

      Windows Dir: C:\WINDOWS

      DirectX Version: DirectX 12

      DX Setup Parameters: Not found

      Microsoft Graphics Hybrid: Not Supported

      DxDiag Version: 10.00.14393.0000 64bit Unicode


      Display Devices


                Card name: AMD Radeon R9 200 Series

             Manufacturer: Advanced Micro Devices, Inc.

                Chip type: AMD Radeon Graphics Processor (0x6798)

                 DAC type: Internal DAC(400MHz)

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_1002&DEV_6798&SUBSYS_30011458&REV_00


      Device Problem Code: No Problem

      Driver Problem Code: Unknown

           Display Memory: 7093 MB

         Dedicated Memory: 3053 MB

            Shared Memory: 4039 MB

             Current Mode: 1920 x 1080 (32 bit) (60Hz)


          • Re: Gpu ( R9 280x ) not recognize by game

            This is EXTREMELY infuriating , as I just come home from work and wanted to play a game.


            Describe your system:

            • AMD Graphics Card
              • Gigabyte R9 280x
            • Desktop or Laptop System
              • Desktop
            • Operating System
              • Windows 10 64bit
            • Driver version installed
              • Radeon Software Crimson Edition 17.5.2
            • Display Devices
              • Samsung SyncMaster XL2370 @ 60Hz DisplayPort
            • Motherboard
              • Gigabyte Z87P-D3
            • CPU/APU
              • Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
            • Power Supply Unit  Make, Model & Wattage
              • Seasonic 80 Gold Plus 750W G-750
            • RAM
              • Kingston 8Gb Tested with memtest AND windows memory utility


            Describe your issue:


            If i close my PC , there is a good chance the next time i start it , video games ( all of them ) would not work.


            Ex from Factorio`s log:

               0.000 2017-05-22 19:17:56; Factorio 0.15.3 (build 29201, win64, alpha)

               0.000 Operating system: Windows 10 (version 1607)

               0.000 Program arguments: "J:\Factorio.v0.15.3\bin\x64\factorio.exe"

               0.000 Read data path: J:/Factorio.v0.15.3/data

               0.001 Write data path: J:/Factorio.v0.15.3

               0.001 Binaries path: J:/Factorio.v0.15.3/bin

               0.007 System info: [CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz, 4 cores, RAM: 8079MB]

               0.007 Display options: [FullScreen: 1] [VSync: 1] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]

               0.009 Available display adapters: 1

               0.009  [0]: \\.\DISPLAY1 - AMD Radeon R9 200 Series {0x80005, [0,0], 1920x1080, 32bit, 60Hz}

               0.009 Create display on adapter 0. Size 1280x720 at position [310, 162].

               0.127 D3DPRESENT_PARAMETERS: fmt=0x16{0x17}; w=1920,h=1080,Hz=0; ads=0;pi=1;ms=0;swap=1;flags=1

               0.135 CreateDevice(HAL, SOFTWARE_VERTEXPROCESSING) failed: D3DERR_NOTAVAILABLE[-2005530518]

               0.149 CreateDevice(REF, HARDWARE_VERTEXPROCESSING) failed: D3DERR_INVALIDCALL[-2005530516]

               0.171 CreateDevice(REF, SOFTWARE_VERTEXPROCESSING) failed: D3DERR_NOTAVAILABLE[-2005530518]

               0.182 D3DPRESENT_PARAMETERS: fmt=0x16{0x17}; w=1920,h=1080,Hz=0; ads=0;pi=1;ms=0;swap=1;flags=1


            Dota 2

            Unable to find a valid Direct3D device!

            Check that your graphics driver is working properly.


            • Graphical settings used in the application/game (resolution and 3D settings)

            I always run @ native resolution 1080p with medium - high settings.


            The solution i have found is to mindlessly restart the computer and start a game until it works . Then i have no problem.

          • Re: Gpu ( R9 280x ) not recognize by game

            When i get home , will switch from GPU Scaling on to off.

            • Re: Gpu ( R9 280x ) not recognize by game

              I've been playing for a couple of days now , and the problem didn't occurred again .

              Think the bug is solved.