AnsweredAssumed Answered

Windows doesnt recognise RX 580 unless its a fresh instal

Question asked by cybertomy1 on May 13, 2017
Latest reply on May 17, 2017 by amdmatt


Describe your system:


1-AMD Graphics Card:


Power colour AMD Radeon HD 6800 Series (12CU 960SP SM5.0 820MHz/775MHz 5% OC, 1GB DDR5 4.2GHz 256-bit, PCIe 2.00 x16)


2-Desktop Operating System:


Windows 10 32 bit


3-Driver version installed:


Driver Packaging Version 15.301.1901-160226a-299899E


4-Display Devices:


SAMSUNG SERIES 4 (1920x1080, 48.5") @60Hz, HDMI




GigaByte B75M-D2V




Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (4C 8T 3.49GHz/3.8GHz, 3.5GHz IMC, 4x 256kB L2, 8MB L3)

Socket/Slot: FC LGA1155


7-Power Supply:


Antec 520 watts




Memory Module : Kingston 9905471-017A00LF 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Memory Module : Crucial BLS4G3D169DS3J8FE 4GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 4-39-12-6)


Describe your issue:


First attempt:


I bought a XFX Radeon RX 580 GTS XXX Edition 8GB to replace my current card.


After the Tech installed the new graphics card the windows couldn’t identify the card and kept installing windows universal drivers.


I downloaded radeon-crimson-relive-17.5.1 drivers which installed fine however the windows didn’t update the drivers used.


I removed the new card and installed the old one and used an image to revert the windows to the old setup.


Second attempt


I switched the old card with the new card.


I tried removing the old drivers using DDU and amd cleanup utility in safe mode.


After finishing I tried to install radeon-crimson-relive-17.5.1 this time I received Components already installed error and the installation didn’t continue.


I repeated the same procedure multiple times but to no avail.


Third attempt


Fresh Windows 10 64 bit.


The drivers were installed normally and the card worked fine.


Knowing the card is not faulty I reverted to my old card and restored my windows.


My question:


Although a fresh window 64 seems to fix the driver installation problem.


I would like to be able to use my current windows with all its software and setting with the new card.


What is your advice?