AnsweredAssumed Answered

Gigabyte AORUS Radeon RX 580 XTR 8G low fps and game crashes

Question asked by sashpta on May 13, 2017
Latest reply on May 29, 2017 by sashpta

Hey,

since yesterday I have an 'Gigabyte AORUS Radeon RX 580 XTR 8G' (before i had a Gigabyte GTX 770) graphics card.

But with the new graphics card came new problems. At the moment I am running into three different issues.

 

      1. The refresh rate of my 144hz monitor cannot be set higher than 120hz. If it try to set it higher it complains that the settings made are not compatible with the display.

 

      2. Games just crash after 5 - 10 minutes. So i tried playing Dishonored 2 and NieR: Automata yesterday but with both games I run into the same issue, shortly after starting to play the game just crashes. Either the window of the game just goes black and won't 'recover' (while the sound is still working just fine) or the game just closes.

 

      3. This last issue just occurs on 'League of Legneds' (but I gotta say, that I did not test any games yet besides League of Legends, Dishonored 2 and NieR: Automata). Here the issue are low fps. So the gpu clock rate can go up to 1439 MHz (in OC mode) or 1425 MHz (in gaming mode). But while playing League of Legends it won't go higher than 400 with 300 being idle... This causes lower fps than I had with my old graphics card. (Now I have barely 100fps with 'medium high' settings, while with the old one i had 130 - 144 (capped at 144) fps at the same settings.)

 

 

 

So I already tried out different drivers, at first the ones on the CD, later the ones I could find on the Gigabyte Website. Unfortunately this does not fix the issues. According to the Software that comes within the drivers everything is up to date (and I even tried 'driver booster' to find old drivers but that did not help either).

 

Now I'll add some Informations about the system, as well as some screenshots.

 

OS: (Creators Update is not installed since it was not compatible with my Hardware thus the Microsoft support told me to wait with installing it.)

 

      Edition: Windows 10 Home

 

      Version: 1607

 

      OS Build 14393.1198

 

 

 

Hardware:

 

      CPU: Intel Xeon E3 1231 v3

 

      Mainboard: ASUSTeK COMPUTER INC. H81-Gamer

 

      Memory: DDR3 16 GB

 

      Graphics: Gigabyte AORUS Radeon RX 580 XTR 8G

 

      Monitor: IIyama ProLite GB2488HSU (for gaming @144hz) and BenQ BL2405

 

      PowerSupply: bequiet Power Zone | 650 W

 

 

 

AMD Radeon Settings Tool:

 

Overview

 

        Radeon Software Version - 17.4.4

 

        Radeon Software Edition - Crimson ReLive

 

        Windows Version - Windows 10 (64 bit)

 

        System Memory - 16 GB

 

        CPU Type - Intel(R) Xeon(R) CPU E3-1231 v3 @ 3.40GHz

 

Software

        Radeon Settings Version - 2017.0424.2119.36535

 

        Driver Packaging Version - 17.10.1731-170424a2-313745C-CrimsonReLive

 

        Provider - Advanced Micro Devices, Inc.

 

        2D Driver Version - 8.1.1.1599

 

        Direct3D® Version - 9.14.10.01261

 

        OpenGL® Version - 6.14.10.13474

 

        OpenCL™ Version - 22.19.162.4

 

        AMD Mantle Version - 9.1.10.0189

 

        AMD Mantle API Version - 102400

 

        AMD Audio Driver Version - 10.0.1.1

 

        Vulkan™ Driver Version - 1.5.0

 

        Vulkan™ API Version - 1.0.39

 

Hardware

        Graphics Card Manufacturer - Powered by AMD

 

        Graphics Chipset - Radeon RX 580 Series

 

        Device ID - 67DF

 

        Vendor ID - 1002

 

        SubSystem ID - 22FA

 

        SubSystem Vendor ID - 1458

 

        Revision ID - E7

 

        Bus Type - PCI Express 3.0

 

        Current Bus Settings - PCI Express 2.0 x16

 

        BIOS Version - 015.050.002.001

 

        BIOS Part Number - xxx-xxx-xxx

 

        BIOS Date - 2017/03/29 22:30

 

        Memory Size - 8192 MB

 

        Memory Type - GDDR5

 

        Memory Clock - 2000 MHz

 

        Core Clock - 1425 MHz

 

        Total Memory Bandwidth - 256 GByte/s

 

        Memory Bit Rate - 8.00 Gbps

 

        2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

 

 

 

Screenshots:

 

      AORUS Software Gaming Mode:

https://gyazo.com/9ada8c4c9b112b21a00584458edf2a41

      AMD Radeon Display Settings:

https://gyazo.com/5a556ac7c69c9d190f4eef2ba8f308a3

      AMD Radeon Settings Iiyama Display specs:

https://gyazo.com/6155247832884227df47d9294a32c9c1

 

 

I hope I provided enough information, if you need any more just tell me.

 

Thx in advance.

 

 

UPDATE:

I now installed GTA 5 and I was able to play it on highest settings without any issues.

So I guess the graphics card itself has no issues.

 

UPDATE 2:

I now found this, AMD says there will come a fix with the next driver update for NieR Automata

https://community.amd.com/thread/215671

unfortunately still nothing about Dishonored 2 or the low fps in League of Legends

 

UPDATE 3:

I was able to fix Dishonored by deleting the profile.

 

UPDATE 4:

I now reinstalled League of Legends but I am not sure whether it is a bit better or not. W/e it is still not how it should be. However the CPU Usage is still spiking like hell (https://gyazo.com/d215025b7fc509e5c77e2ea100711cad) which i guess causes the problem

Outcomes