8 Replies Latest reply on May 29, 2017 2:18 AM by sashpta

    Gigabyte AORUS Radeon RX 580 XTR 8G low fps and game crashes

    sashpta

      Hey,

      since yesterday I have an 'Gigabyte AORUS Radeon RX 580 XTR 8G' (before i had a Gigabyte GTX 770) graphics card.

      But with the new graphics card came new problems. At the moment I am running into three different issues.

       

          1. The refresh rate of my 144hz monitor cannot be set higher than 120hz. If it try to set it higher it complains that the settings made are not compatible with the display.

       

          2. Games just crash after 5 - 10 minutes. So i tried playing Dishonored 2 and NieR: Automata yesterday but with both games I run into the same issue, shortly after starting to play the game just crashes. Either the window of the game just goes black and won't 'recover' (while the sound is still working just fine) or the game just closes.

       

          3. This last issue just occurs on 'League of Legneds' (but I gotta say, that I did not test any games yet besides League of Legends, Dishonored 2 and NieR: Automata). Here the issue are low fps. So the gpu clock rate can go up to 1439 MHz (in OC mode) or 1425 MHz (in gaming mode). But while playing League of Legends it won't go higher than 400 with 300 being idle... This causes lower fps than I had with my old graphics card. (Now I have barely 100fps with 'medium high' settings, while with the old one i had 130 - 144 (capped at 144) fps at the same settings.)

       

       

       

      So I already tried out different drivers, at first the ones on the CD, later the ones I could find on the Gigabyte Website. Unfortunately this does not fix the issues. According to the Software that comes within the drivers everything is up to date (and I even tried 'driver booster' to find old drivers but that did not help either).

       

      Now I'll add some Informations about the system, as well as some screenshots.

       

      OS: (Creators Update is not installed since it was not compatible with my Hardware thus the Microsoft support told me to wait with installing it.)

       

          Edition: Windows 10 Home

       

          Version: 1607

       

          OS Build 14393.1198

       

       

       

      Hardware:

       

          CPU: Intel Xeon E3 1231 v3

       

          Mainboard: ASUSTeK COMPUTER INC. H81-Gamer

       

          Memory: DDR3 16 GB

       

          Graphics: Gigabyte AORUS Radeon RX 580 XTR 8G

       

          Monitor: IIyama ProLite GB2488HSU (for gaming @144hz) and BenQ BL2405

       

          PowerSupply: bequiet Power Zone | 650 W

       

       

       

      AMD Radeon Settings Tool:

       

      Overview

       

            Radeon Software Version - 17.4.4

       

            Radeon Software Edition - Crimson ReLive

       

            Windows Version - Windows 10 (64 bit)

       

            System Memory - 16 GB

       

            CPU Type - Intel(R) Xeon(R) CPU E3-1231 v3 @ 3.40GHz

       

      Software

            Radeon Settings Version - 2017.0424.2119.36535

       

            Driver Packaging Version - 17.10.1731-170424a2-313745C-CrimsonReLive

       

            Provider - Advanced Micro Devices, Inc.

       

            2D Driver Version - 8.1.1.1599

       

            Direct3D® Version - 9.14.10.01261

       

            OpenGL® Version - 6.14.10.13474

       

            OpenCL™ Version - 22.19.162.4

       

            AMD Mantle Version - 9.1.10.0189

       

            AMD Mantle API Version - 102400

       

            AMD Audio Driver Version - 10.0.1.1

       

            Vulkan™ Driver Version - 1.5.0

       

            Vulkan™ API Version - 1.0.39

       

      Hardware

            Graphics Card Manufacturer - Powered by AMD

       

            Graphics Chipset - Radeon RX 580 Series

       

            Device ID - 67DF

       

            Vendor ID - 1002

       

            SubSystem ID - 22FA

       

            SubSystem Vendor ID - 1458

       

            Revision ID - E7

       

            Bus Type - PCI Express 3.0

       

            Current Bus Settings - PCI Express 2.0 x16

       

            BIOS Version - 015.050.002.001

       

            BIOS Part Number - xxx-xxx-xxx

       

            BIOS Date - 2017/03/29 22:30

       

            Memory Size - 8192 MB

       

            Memory Type - GDDR5

       

            Memory Clock - 2000 MHz

       

            Core Clock - 1425 MHz

       

            Total Memory Bandwidth - 256 GByte/s

       

            Memory Bit Rate - 8.00 Gbps

       

            2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

       

       

       

      Screenshots:

       

          AORUS Software Gaming Mode:

      https://gyazo.com/9ada8c4c9b112b21a00584458edf2a41

          AMD Radeon Display Settings:

      https://gyazo.com/5a556ac7c69c9d190f4eef2ba8f308a3

          AMD Radeon Settings Iiyama Display specs:

      https://gyazo.com/6155247832884227df47d9294a32c9c1

       

       

      I hope I provided enough information, if you need any more just tell me.

       

      Thx in advance.

       

       

      UPDATE:

      I now installed GTA 5 and I was able to play it on highest settings without any issues.

      So I guess the graphics card itself has no issues.

       

      UPDATE 2:

      I now found this, AMD says there will come a fix with the next driver update for NieR Automata

      https://community.amd.com/thread/215671

      unfortunately still nothing about Dishonored 2 or the low fps in League of Legends

       

      UPDATE 3:

      I was able to fix Dishonored by deleting the profile.

       

      UPDATE 4:

      I now reinstalled League of Legends but I am not sure whether it is a bit better or not. W/e it is still not how it should be. However the CPU Usage is still spiking like hell (https://gyazo.com/d215025b7fc509e5c77e2ea100711cad) which i guess causes the problem