14 Replies Latest reply on May 28, 2017 1:58 AM by alex-zha

    Can't install AMD drivers after clean Windows 10 refresh/monitor freezes

    poolitzer

      Hey,

      I own a Lenovo G500 with a Radeon HD 8750. After I reinstalled Windows 10 (previously, everything worked fine with the AMD drivers), I can't install the AMD drivers. The screen freezes when the installer tries to install the display drivers. I have to force my Computer to reboot, and go immediatly into save mode and delete the drivers (Either deleting them througth the devide manager or using ddu). Otherwise, it will stuck and freeze again.

      With the Windows preinstalled drivers, I can use my laptop, but I cant play games. I also tried to install some new drivers througth the device manager, also freezes the screen.

      Well, I hope someone has an idea.

      Oh, required informations in a list:

      • AMD Radeon HD 8750
      • Laptop, Lenovo G500
      • Windows 10, 64 bit
      • Driver versions: I tried both, Non WHQL Radeon Software Crimson ReLive 17.5.1 and WHQL Radeon Software Crimson ReLive 17.4.4
      • Display device: Acer S240HL 1920 x 1080 @60Hz HDMI-Port
      • Intel Core I5-3230M 4x2,60 GHz
      • PSU: No idea
      • Ram: 12 GB
        • Re: Can't install AMD drivers after clean Windows 10 refresh/monitor freezes
          amdmatt

          Have you installed the Intel HD driver first? That is required.

           

          After that is installed, you can try using the Windows Update AMD driver.

          • Re: Can't install AMD drivers after clean Windows 10 refresh/monitor freezes
            kingfish

            It sounds to me like your anti-virus/malware program is interfering. Make sure it is completely disabled. All parts of it. Check task manager to make sure no part of the program(s) are running.

            Laptop graphics update...How to

            1 of 1 people found this helpful
            • Re: Can't install AMD drivers after clean Windows 10 refresh/monitor freezes
              poolitzer

              Ok, I tried it again, it didnt worked. And of course I installed the Intell driver, amdmatt

               

              But i will include the last lines from the installer.log here:

               

               

               

               

              PMJobExecuter::executer ======= Starting installation of: AMD-Bildschirmtreiber =======

               

               

               

              WrapDIFx::[14-05-2017 10:42:31] Turn ON DGPU fail

               

              PMJobExecuter::executer::[14-05-2017 10:42:31]  Install Sub-Packages first for AMD-Bildschirmtreiber

               

               

               

              DIFxAPI::[14-05-2017 10:42:31] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, ENTER:  DriverPackageGetPathW

               

               

              DIFxAPI::[14-05-2017 10:42:31] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, RETURN: DriverPackageGetPathW  (0xE0000302)

               

               

              [ERROR] - ERROR_DRIVER_PACKAGE_NOT_IN_STORE::[00000061276F8A30] There does not exist an INF file in the driver store that corresponds to the INF file specified by DriverPackageInfPath.

               

              DIFxAPI::[14-05-2017 10:42:31] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, ENTER:  DriverPackageGetPathW

               

               

              DIFxAPI::[14-05-2017 10:42:31] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, RETURN: DriverPackageGetPathW  (0xE0000302)

               

               

              [ERROR] - ERROR_DRIVER_PACKAGE_NOT_IN_STORE::[00000061276F8B70] There does not exist an INF file in the driver store that corresponds to the INF file specified by DriverPackageInfPath.

               

              WrapDIFx::[14-05-2017 10:42:31] Preinstalling package AMD AUDIO filter driver with flag Difx=12

               

              DIFxAPI::[14-05-2017 10:42:31] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, ENTER:  DriverPackageInstallW

               

               

              DIFxAPI::[14-05-2017 10:42:31] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, Looking for Model Section [AMD_KMAFD.NTAMD64]...

               

               

              DIFxAPI::[14-05-2017 10:42:31] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, No matching devices found in INF "C:\AMD\NON-WH~1.1-M\Packages\Drivers\amdkmafd\WT64A\amdkmafd.INF" on the Machine.

               

               

              DIFxAPI::[14-05-2017 10:42:31] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, RETURN: DriverPackageInstallW  (0xE000020B)

               

               

              WrapDIFx::[14-05-2017 10:42:31] Preinstalling package AMD AUDIO filter driver to overwrite existing one with flag Difx=0

               

              DIFxAPI::[14-05-2017 10:42:31] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, ENTER:  DriverPackagePreinstallW

               

               

              DIFxAPI::[14-05-2017 10:42:33] -->> DIFxAPI CALLBACK --->>>LOG Event: 0, C:\AMD\NON-WH~1.1-M\Packages\Drivers\amdkmafd\WT64A\amdkmafd.INF is preinstalled.

               

               

              DIFxAPI::[14-05-2017 10:42:33] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, RETURN: DriverPackagePreinstallW  (0x0)

               

               

              DIFxAPI::[14-05-2017 10:42:33] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, ENTER:  DriverPackageGetPathW

               

               

              DIFxAPI::[14-05-2017 10:42:33] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, RETURN: DriverPackageGetPathW  (0x7A)

               

               

              DIFxAPI::[14-05-2017 10:42:33] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, ENTER:  DriverPackageGetPathW

               

               

              DIFxAPI::[14-05-2017 10:42:33] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, RETURN: DriverPackageGetPathW  (0x0)

               

               

              PMJobExecuter::executer::[14-05-2017 10:42:33]  : Subpakcage installed:         AMD AUDIO filter driver

               

               

               

              PackageManager::[14-05-2017 10:42:33] ExeInstaller::executeProc initiating installation of C:\AMD\Non-WHQL-Win10-64Bit-Radeon-Software-Crimson-ReLive-17.5.1-May4\Packages\Apps\VulkanRT64\VulkanRT\VulkanRT.exe.

               

              PackageManager::[14-05-2017 10:42:33] ExeInstaller::executeProc exit code of process returned 0.

               

              PMJobExecuter::executer::[14-05-2017 10:42:33]  : Subpakcage installed:         VulkanRT

               

               

               

              DIFxAPI::[14-05-2017 10:42:33] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, ENTER:  DriverPackageGetPathW

               

               

              DIFxAPI::[14-05-2017 10:42:34] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, RETURN: DriverPackageGetPathW  (0xE0000302)

               

               

              [ERROR] - ERROR_DRIVER_PACKAGE_NOT_IN_STORE::[00000061276F8A30] There does not exist an INF file in the driver store that corresponds to the INF file specified by DriverPackageInfPath.

               

              DIFxAPI::[14-05-2017 10:42:34] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, ENTER:  DriverPackageInstallW

               

               

              DIFxAPI::[14-05-2017 10:42:34] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, Looking for Model Section [ATI.Mfg.NTamd64.10.0]...

               

               

              DIFxAPI::[14-05-2017 10:43:19] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, Installing INF file 'C:\AMD\NON-WH~1.1-M\Packages\Drivers\Display\WT6A_INF\C0313824.INF' (Plug and Play).

               

               

              DIFxAPI::[14-05-2017 10:43:19] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, Looking for Model Section [ATI.Mfg.NTamd64.10.0]...

               

               

              DIFxAPI::[14-05-2017 10:43:19] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, Installing devices with Id "PCI\VEN_1002&DEV_6600&SUBSYS_380017AA&REV_00" using INF "C:\WINDOWS\System32\DriverStore\FileRepository\c0313824.inf_amd64_cff8240637965d03\C0313824.INF".

               

               

              DIFxAPI::[14-05-2017 10:43:19] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, Will force install because driver is not better and force flag is set.

               

               

              DIFxAPI::[14-05-2017 10:43:19] -->> DIFxAPI CALLBACK --->>>LOG Event: 1, ENTER UpdateDriverForPlugAndPlayDevices...

               

              • Re: Can't install AMD drivers after clean Windows 10 refresh/monitor freezes
                alex-zha

                this is my problem

                i clean install Crimson.Edition.v17.5.2 but my pc freezing

                i clean with DDU and install 16.7.2 but this is my new error "Radeon Settings are currently not available. Please try again after connecting AMD Graphics"

                i disable and enable from device manager but not work

                my window is 10

                i have intell 4000 and amd 7700 m

                i first install intel drive