4 Replies Latest reply on May 21, 2017 9:14 AM by frency

    (Apparently) AMD driver and Steam games conflict


      Good day everyone and thank you in advance for dedicating your precious time in reading this.




      My system specifications are:

      • AMD Graphics Card
        • AMD HD 7870 ghz Edition
      • Desktop or Laptop System
        • Desktop System
      • Operating System
        • Windows 10 64bit
      • Driver version installed
        • Radeon ReLive 17.4.4
      • Display Devices
        • Dell U2412M, DVI, 1920x1200, 60hz
      • Motherboard
        • AsRock Z77 Pro3
      • CPU/APU
        • Intel i5-3570K
      • Power Supply Unit  Make, Model & Wattage
        • Seasonic G550 550W
      • RAM
        • 8 GB




      The issue firstly started some days ago. I was playing a game on Steam ("Governor of Poker 3"). After about 30 minutes, I quit it. On the same day, after several hours, I came back to run it again, but instead of running normally:


      1)the Steam window "preparing to launch XYZ game" did not appear

      2)The game window showed up anyway but a pink screen appeared instead of the classic loading screen image


      I had to manually close the game. I tried several times to launch / close; result: same.


      Then I tried to run other games which gave me the following errors:


      1)"DOTA 2": Unable to find a Direct3D device.

      2)"Shadow Warrior": DirectX 10 device not found!

      3)GTA Vice City: (it just didn't start, or, better saying, it started and then it closed almost immediately)

      4)The other games show similar error messages / do not start / they start but nothing happens.



      By reading on the internet I suspected it could have been the driver's fault, so what I tried to do was:


      1)Open Windows Safe Mode

      2)Unistall drivers with DDU

      3)Cleaning the registry (always in safe mode) with CCleaner.


      5)Clean installing the drivers with AMD auto-detect tool.


      The step 5 led me to 2 different results


      1)Nothing changed, the games kept having the same issue.

      2)I could not use the autodetect tool, because it said it could not recognize the VGA.


      Then, I tried to manually select my VGA model on the AMD driver site and I installed the "minimal" version. This solution seemed to work until today. Today, I was playing "GTA Vice City" without any problem. When I was going to quit it, I noticed the game didn't close itself after the "ending screen", so I manually quit it. Then I tried to run it again and it did not work. Did the test on the other games and discovered that the same problem appeared once again. I then disabled Windows 10 automatic driver update, thinking that was the cause and then I repeated the steps that worked for me previously. This time howewer, it did not work.


      I hope the explanation was clear and concise.


      Truly thank you again and have a good day.


      Post Scriptum: I will keep investigating in order to sovle this problem. If I discover something, I will update the thread.

        • Re: (Apparently) AMD driver and Steam games conflict

          And have you taken the steps to prevent/delay Microsoft from automatically changing/installing graphics drivers? > Windows 10 Forums

          Have you deleted the contents of C:/AMD?

          1 of 1 people found this helpful
            • Re: (Apparently) AMD driver and Steam games conflict

              I couldn't follow the steps from the instructions you linked because I have Windows 10 Home version, but I followed another path that led me to the same result.

              the instructions are here: Stop automatic driver updates on Windows 10 | Windows 10 content from SuperSite for Windows (the only difference is that the "no" options now contains only "no" and it doesn't let you choose, so I guess it's a definitive "no, do not automatically update the drivers").

              I also checked it previosuly and I got the confirm that W10 did not automatically update the drivers, apparently.


              I will now repeat the same procedure and I will delete the contents of C:/AMD and I'll see if it works. Thank you.


              Edit 1: I completely deleted the AMD folder like you suggested and it seems to be working for now. I will wait for a decent amount of time to see if anything happens again. If everything keeps going properly, I will mark your answer as "correct" in order to help the community as well.


              Once again, thank you.

              1 of 1 people found this helpful
              • Re: (Apparently) AMD driver and Steam games conflict

                Good morning and again, thank you in advance.


                Today I tried to play "Shadow Warrior", but the message "DirectX 10 device not found!" appeared once again. I tried to launch "DOTA 2" and I got the "Unable to find a Direct3D device" message again.


                I did not update any driver, neither modify anything (folders, phisically removing VGA ecc).


                The automatic update feature on Radeon ReLive is set on "off".

                  • Re: (Apparently) AMD driver and Steam games conflict

                    Hello everyone. I think I might have solved the issue.


                    I went to the Windows 10 Device Manager and saw that the integrated video card (Intel HD 4000) was enabled. I then disabled it, rebooted the PC and now the problem is not showing.


                    That may have been the problem until now. I will wait some decent amount of time (again) and, if, after this time, the problem doesn't show anymore, I'll mark this answer as the solution.


                    Thank you everyone. Have a nice day.