AnsweredAssumed Answered

Sapphire RX 480 4gb Drivers keep crashing - causing games to freeze, crash and even BSOD.

Question asked by davard on May 9, 2017
Latest reply on Dec 17, 2017 by john007

Describe your issue:

New PC, having stupidly frequent apparent driver crashes on games, and sometimes on desktop. Each game gives a different error message. Prey gives dxgi_error_device_hung as does ARMA 3. Interestingly, Life Is Strange runs into the same problem but dosent crash - just returns. Sound continues in background while these crashes/freezes happen. Already tried reinstalling drivers using DDU and updating them, as well as updating BIOS and chipsets.etc. Also tried Underclocking and adding Tdrdelay in Regedit, and did a clean install of windows. In contact with Sapphire and AMD Support about it but they're taking a while to reply and wanted to see ifi anybody could help me out here. What do we reckon? Is there a fix or is there a fault with the card. Any help would be severley appreciated, at a loss here.


Temps about 45 idle, 65 under load. 1050mv for voltage

Describe your system:

  • AMD Graphics Card
    • RX 480 Sapphire Nitro 4gb
  • Operating System
    • Windows 10 64bit
  • Driver version installed
  • Radeon Software Crimson Edition 17.2.1
  • Motherboard

           ASUS B350 TOMAHAWK

    • Ryzen 1500X
  • Power Supply Unit  Make, Model & Wattage
    • E.g. Corsair 500w
  • RAM
    • 8GB