4 Replies Latest reply on Jun 20, 2017 4:45 PM by bryce

    popups windows are black?

    bryce

      Graphics: Radeon RX 470  (driver 17.10.2711)

      PC: i7-6900K with 64GB RAM

      OS:  Windows 10 Pro

      Monitors: 2 X ViewSonic VX2433wm connected by hdmi.

       

      Hi,

       

      I have the above new machine but have a problem on the main monitor.

      Some programs, when they open popup windows the windows come up blacked out. If I move the mouse around the window elements appear. If I resize the window or flick it to other monitor and back again then everything is visible.  This is very frustrating.

      I updated to latest radeon software/drivers but no change.

       

      This image shows example, at top is window as it opened, and below after I move it to other monitor and back again.

      black popup.jpg

       

      Has anyone seen this behaviour before and more importantly, does anyone have any ideas on how to fix this?

       

      regards,

        Bryce.

        • Re: popups windows are black?
          goodplay

          You should also post a query on tenforums.com/

          • Re: popups windows are black?
            qwixt

            My first guess at this would be that it is a Win 10 issue with the latest creators update if you updated to that. Are all the applications that have issues java based?

             

            First thing I would try is setting the application to win 7 compatibility mode.

              • Re: popups windows are black?
                bryce

                Hi,

                 

                I tried win 7 compatibility mode, it made no difference to the display.

                On my previous pc running the same OS and software with the same monitors but connected via DVI cables these applications had no problems.

                One of the applications with problem is definitely java based, the other looks likely it is using java in the client.

                 

                Is there some issue known about java in regard to this?

                 

                Some further testing - I connected my main monitor (which is one that has the blacked out popups) via DVI.  This shifted my main monitor over to other still connected via hdmi - that screen now gets the blacked out popups, the original one is now fine. 

                The problem seems to follow the 'main' (number 1) monitor.

                So back to original config, two hdmi monitors -> added third monitor via DVI cable.  Third monitor displays fine, the other two hdmi monitors now get blacked out popups.  Don't know if this gives any other clues...

                 

                Can this relate to Radeon drivers or the way it interacts with the OS?

                 

                Open to all other ideas please

                 

                Regards, Bryce.

              • Re: popups windows are black?
                bryce

                Hi,

                 

                In case anyone else experiences this I just fixed it today.

                Radeon software said there was driver update (17.6.2) and once I had that installed, I used 'clean install', then no more black windows.

                 

                Cheers, Bryce.