AnsweredAssumed Answered

2 second black screen

Question asked by nematronnation on May 2, 2017
Latest reply on May 8, 2017 by ray_m

Describe your issue:

    Two or three time an hour the screen goes black for

    2 seconds. It then resumes with with WoW very dark.

    This only began yesterday when I downloaded from the

    AMD website, and tried & failed to run the program:

    radeon-crimson-relive-17.4.4-minimalsetup-170428_web.exe

   I only succeeded in using it 20

    minutes ago, and the problem persists. It happened as

    I am typing this.

    I am running WoW.

++++++++++++++++++++++++++++++++++++

Describe your system:

    AMD Graphics Card

        AMD Radeon HD 7800 Series

    Desktop System

        Handmade by me.

    Operating System

        Windows 10 Pro 64-bit

        10.0, Build 14393

        14393.rs1_release_sec.170327-1835)

    Monitor:

        Samsung PX2370

        Type WH23WS

        Model AD-3612S

        HDMI connection

   Driver version installed

        radeon-crimson-relive-17.4.4-minimalsetup-170428_web.exe

        (I ran this fifteen minutes ago.

         It said it completed successfully.

         I rebooted the system)

   Driver Name:

C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\aticfx64.dll,

C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\aticfx64.dll,

C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\aticfx64.dll,

C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\amdxc64.dll

Driver File Version: 22.19.0157.0003 (English)

     Driver Version: 22.19.157.3

        DDI Version: 12

     Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

       Driver Model: WDDM 2.1   

Display Devices

        Make and model, connection/adapter in use, resolution and refresh rate; e.g. Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter

        One line for each display device connected

    Motherboard

        Intel DP55WB

    CPU/APU

        Intel(R) Core(TM) i7 CPU 870  @ 2.93GHz, 2934 Mhz, 4 Core(s), 8 Logical Processors

    BIOS Version/Date

    Intel Corp. WBIBX10J.86A.0293.2010.0419.1819, 4/19/2010   

    SMBIOS Version    2.6   

    Power Supply Unit  Make, Model & Wattage

        Solid Gear ATX Power Supply

        Model SDGR550E

        550 watts

    RAM

        Installed Physical Memory (RAM)    8.00 GB   

        Total Physical Memory            7.99 GB   

        Available Physical Memory    3.98 GB   

        Total Virtual Memory            16.0 GB   

        Available Virtual Memory    10.0 GB

 

 

Outcomes