3 Replies Latest reply on May 8, 2017 1:29 PM by ray_m

    2 second black screen

    nematronnation

      Describe your issue:

          Two or three time an hour the screen goes black for

          2 seconds. It then resumes with with WoW very dark.

          This only began yesterday when I downloaded from the

          AMD website, and tried & failed to run the program:

          radeon-crimson-relive-17.4.4-minimalsetup-170428_web.exe

         I only succeeded in using it 20

          minutes ago, and the problem persists. It happened as

          I am typing this.

          I am running WoW.

      ++++++++++++++++++++++++++++++++++++

      Describe your system:

          AMD Graphics Card

              AMD Radeon HD 7800 Series

          Desktop System

              Handmade by me.

          Operating System

              Windows 10 Pro 64-bit

              10.0, Build 14393

              14393.rs1_release_sec.170327-1835)

          Monitor:

              Samsung PX2370

              Type WH23WS

              Model AD-3612S

              HDMI connection

         Driver version installed

              radeon-crimson-relive-17.4.4-minimalsetup-170428_web.exe

              (I ran this fifteen minutes ago.

               It said it completed successfully.

               I rebooted the system)

         Driver Name:

      C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\aticfx64.dll,

      C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\aticfx64.dll,

      C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\aticfx64.dll,

      C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\amdxc64.dll

      Driver File Version: 22.19.0157.0003 (English)

           Driver Version: 22.19.157.3

              DDI Version: 12

           Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

             Driver Model: WDDM 2.1   

      Display Devices

              Make and model, connection/adapter in use, resolution and refresh rate; e.g. Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter

              One line for each display device connected

          Motherboard

              Intel DP55WB

          CPU/APU

              Intel(R) Core(TM) i7 CPU 870  @ 2.93GHz, 2934 Mhz, 4 Core(s), 8 Logical Processors

          BIOS Version/Date

          Intel Corp. WBIBX10J.86A.0293.2010.0419.1819, 4/19/2010   

          SMBIOS Version    2.6   

          Power Supply Unit  Make, Model & Wattage

              Solid Gear ATX Power Supply

              Model SDGR550E

              550 watts

          RAM

              Installed Physical Memory (RAM)    8.00 GB   

              Total Physical Memory            7.99 GB   

              Available Physical Memory    3.98 GB   

              Total Virtual Memory            16.0 GB   

              Available Virtual Memory    10.0 GB