I really hope you can help me - for more than a week I am dealing with this issue and I dont know what to do.
I have averymedia live gamer portable c875 game capture card but am unable to record anything from my laptop.
When I press record I only have 9 bytes file that I unable to open:
To be extra sure I tried other program for game capture (obs) that works with avermedia LGP and problem is exactly the same.
There is definitely nothing wrong with the card itself because I can capture gameplay from PS4 without ANY problems.
So I contacted Avermedia tech support. We discussed this problem for 2 days (they've been really helpful by the way). I tried everything (I also need to mention that I have newest avermedia drivers). I was so desperate that I've full format of my laptop and I installed clean version of my system (I am using windows 7). I installed the newest drivers but the problem is still there. Iost all hope so I decided to clean all AMD drivers using AMD Clean Uninstall Utility and I installed newest catalyst with drivers (radeon-crimson-relive-17.4.4) but nothing has changed. I am very annoyed - I always proffered AMD than Nvidia because this is my third laptop with AMD card and I never had any issues until now.
Avermedia tech support confirmed that there is definitely problem somewhere with my drivers
Please HELP !