AnsweredAssumed Answered

Can't play games or watch movies after GPU upgrade

Question asked by gardrix on Apr 30, 2017
Latest reply on May 1, 2017 by noodles59

Hey everyone,
I just bought a new AMD-GPU and installed it into my computer. After finding and installing the latest driver(version 17.4.4) I tried to play a few games. Every single game crashed and the error messages were very similiar("renderer crashed","unable to initialize directx device","Unable to launch game in Fullscreen Mode",...). I also tried to watch movies via the VLC Player without a success.

What I tried to fix this problem:
- Used Display Driver Uninstaller(DDU.exe) to remove older driver-versions
- Installed previous drivers for the GPU (version 17.3.1; 17.4.1; 17.4.2; 17.4.3)
- Reinstalled Directx and Directx API
- Reinstalled the games
- Installed some relevant Windows-Updates

- Installed Furmark(Benchmark Testing) and gave it a try. It worked perfectly in window-mode. It throw an error in fullscreen-mode.

GPU: AMD RX 480 (my previous GPU was AMD Radeon HD 7870 OC)
CPU: AMD FX 8350
RAM: Kingston 16gb (~1800Mhz)
MB: Asus M5A97
PSU: bequiet 500W
OS: Windows 7 64-Bit

Thank you for your help.