AnsweredAssumed Answered

R5 1600, no boot/post.

Question asked by frankie158 on Apr 28, 2017
Latest reply on May 1, 2017 by frankie158

I just received my R5 1600, Corsair 2400mhz DDR4 2x8, and MSI tomahawk B350 motherboard in the mail yesterday. After putting everything together, I can't get a post. Just a black screen, mouse and keyboard not lit up, while GPU, CPU, System fans, Leds are all running. I've tested different ram and used the correct slot, re-seated the CPU 3 times, power supply works, cleared cmos, and unplugged everything you could imagine.

The motherboard has a 'debug' led indicator for CPU, Ram, VGA, and GPU. If a light is on, it means something's wrong with the corresponding item. The CPU light is on meaning something must be wrong with the CPU. It says if it's on, it means it either 1. doesn't recognize it, or 2. the cpu is failing (it doesn't specify which one). It gives the same solid light while the CPU is installed, and if it isn't. No different between the indicators there. Anyways, I can't figure out what to do, but I've waited forever saving up for all these things, and now that I've got them, I can't do anything with them. My idea was the motherboard Bios might be too early of a version. The motherboard has a label on it that says V1.0, meaning it's the one that went on sale along the Ryzen 7 CPUs, running the very first BIOS every created for Ryzen cpus. I don't know if it would cause this issue, but it's my guess.

And yes, I've reached out to MSI, but I got the most bull*hit support from them. The guy who couldn't speak proper English, told me "did  u check the  pin on the  board". I told him the pins are on the CPU because it's an AM4 board (like I already explained), but again he told me "well check  the pin". I just agreed and said they're fine to move things along, and he said 'did you  update bios", but I also explained before hand I couldn't even get to bios since the CPU isn't being recognized. I told him that again and he just stopped replying. MSI is being awful, so now I'm reaching out to the AMD forums. What does it sound like to you? Do you feel the BIOS might be too early, or do you think the CPU doesn't work (which is extremely rare). I called my local computer stores, they don't carry Ryzen 7 cpus, so nobody can update my board for me. What else am I able to do?