4 Replies Latest reply on Apr 18, 2017 1:58 PM by cwbray49

    Support ticket response

    cwbray49

      I have a digital copy of a game I'm trying to redeem through AMD Rewards. I submitted a support ticket (424637) two weeks ago. After a week without a response I called customer support and was told they opened a second ticket (1390871) to look into the first. A week later (today) they emailed me about the second ticket saying I hadn't provided proof of purchase, even though I attached it to the original support ticket.

       

      Do I need to send proof of purchase again? Where do I send it? Should I submit another support ticket? I don't want to wait another two weeks for a response...

      Is there anyone I can call or email to ask about this?

       

      Thanks for your time!