I have been trying to update to the new Windows 10 Creators I keep getting an error saying this is not compatible with windows 10 the funny thing windows 10 was already installed on this laptop any ideas I like my computers updated
Yep the apu is not compatible with the creators update. Microsoft has confirmed this. I had asked this question already but have received no response. I am now talking to hp about a refund under nz consumer law as a windows 10 computer that cannot update is not acceptable. Without the ability to update the os it leaves us not being able to use all the features, we will not be able to use uwp apps, and leaves us open to viruses and malware.
Well hp is blaming AMD the maker of the processer the problem is when you run the compatabley check everything is fine. I have tried to get a refund but because the compatablity check says fine they will not any body fount a work around yet. I have even made sure my drivers from AMD where correct no luck
If you use the media creation tool it will tell you to uninstall the Processor before proceeding with the install of the creator update.
you can not uninstall the Cpu there is no way you have to have the cpu to work the computer.
Yes I understand that but in true Microsoft fashion the update is nice enough to tell you that you need to remove it to get the update to work.
But mostly I was responding to your comment that the compatibility check comes up fine with no errors. With the media creation tool it does give an error....that error is that the CPU is not compatible and should be uninstalled.
you don't understand you can not remove a cpu this computer is less then 2 months old and we have a major problem ALL hp computers being sold at Walmart and bestbuy have this processor I wonder how long amd will be around when this all gets out
OK apparently there is something being lost in translation here.
1. I completely understand that the processor cannot be removed from the system.
2. Not only can it not be removed it cannot be replaced with a different processor as their are no other viable options to replace it with. HP has no motherboard options that would allow you to put a usable AMD replacement or even an Intel board and CPU option in existing systems.
3. Microsoft's installer is generating an error because their is a problem with the CPU. It says the CPU is not compatible and should be uninstalled. The installer is not smart enough to know that the CPU Is attached to the board it only knows that a device called HP AMD Carrizo A10-8700P is not compatible with the install that is taking place.
I have not seen a lot of complaints about this issue occuring on Dell laptops for example. The only systems I see people having this issue with is HP.
So when HP says it is an AMD issue why isn't the problem occuring on a Dell or the other manufacturers??
If it is occurring why isn't it being reported or complained about on their forum/community sites?
Is it because they used this processor is lower numbers?
Other manufacturers are treating their customers better and replacing the issue? Or it is specific only to HP and HP does not want to admit they have a manufacturing defect on all systems running the Carrizo CPU?
the new version 17.10 released on the April 20, 2017 is still not working with updating to Creator edition
It is possibly due to the MS upgrade block (phased rollout while they address issues on some system configs/hardware,etc...).
They posted blogs on it, with a warning.
With the amount of issues being reported, it may be better to wait it out on 1607.
after new BIOS update (F.45 Rev.A, 17 May 2017) from HP, SUCCESSFUL update (not clean install) to Microsoft windows Creators Update (without any change to BIOS settings) !!!
you can see Re: Can't install Windows Creator update on 17-g121wm. - Page 5 - HP Support Forum - 6071786
Finally the HP fix the problem (for HP laptops), so
THANKS to HP (and AMD and Microsoft...I think they worked together)!
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