AnsweredAssumed Answered

Any plans to make the AMD Carrizo A10-8700P CPU compatible with windows 10 creators update or is my 1 1/2 year old laptop now not fit for purpose?

Question asked by lazywolfy on Apr 12, 2017
Latest reply on May 18, 2017 by thafun

As above. Found out today my processor does not work with the creators update. Is there a Fix coming up for this or should I be scrapping this laptop?

See below for the info that I discovered on microsoft's webpage.



"If you try to update a Windows 10 device with an AMD Carrizo A10-8700P CPU to the Creators Update, you might see one of the following Stop error codes:


  • 0xC1900101 - 0x20017 (The installation failed in the SAFE_OS phase with an error during BOOT operation).


Windows will then revert to your previous version of Windows 10 rather than install the Creators Update.


Currently, we don’t recommend trying to update to the Windows 10 Creators Update through the Update Assistant or Media Creation Tool (MCT) if you have this processor, and will be providing more information on supported processors."


Only discovered this after many hours of trying to upgrade my windows.