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Can't access AMD Radeon Settings

Question asked by 2harts4ever on Apr 11, 2017
Latest reply on Apr 11, 2017 by 2harts4ever

Good morning,


First of all I am using an HP 23-g017c All-In-One computer running Win10 Home, 64-bit, Version 1607, Build 14393.969. For the record I have already submitted this same post to another forum (Windows 10) but have received no replies.  Then this morning I discovered this AMD forum and realized this would be a better fit for my question.


My problem started yesterday after booting up and using the computer for a few minutes I experienced a Blue Screen saying: "Your PC ran into a problem and needs to restart. We're just collecting some error info and then we'll restart for you." It then showed the error report finished at 100%.  It didn't restart after 15 minutes so I shut it down and rebooted.


I then checked my Event Viewer and discovered this entry at the time of the Blue Screen  entry was logged:


Log Name: Application
Source: Application Error
Date: 4/10/2017 4:58:48 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP23-g017c
Faulting application name: RadeonSettings.exe, version:, time stamp: 0x585d6113
Faulting module name: unknown, version:, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x179c
Faulting application start time: 0x01d2b1d7f5d847b2
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: unknown
Report Id: ac61a7db-8dc8-4e76-a38b-55d35d18e508
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
< Event xmlns="">
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <TimeCreated SystemTime="2017-04-10T08:58:48.669207400Z" />
  <Security />
  <Data>C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe</Data>

Seeing that it referred to AMD Radeon Settings I then searched with Cortana for AMD Settings on my computer and it revealed it as a 'Desktop Application'. I clicked on that link and the following screen came up: "No AMD Graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware."

I than looked in Device Manager and under Display Adapters I found: AMD Radeon HD 8400.

Also while in Device Managers listed under Processors I discovered:  AMD A-6 5200 APU with Radeon (TM) HD Graphics (This entry was listed four times under Processors)

I ran a "DISM /Online /Cleanup-Image /CheckHealth" before submitting this thread and it showed no corruption present.

Something else of interest is the fact that I had to do an inplace Windows reinstall in late March because of corrupted Windows Update files and I am curious if this could be related to my 'AMD Radeon Settings' problem.

Any ideas what could have caused this Blue screen and how to stop it from reappearing in the future would be appreciated?  It makes my arm pits sweat .... especially with the Windows 10 Creator's update on the horizon.

Thanks and regards,