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Computer Crash during "AMD Display Adapter" installation phase of crimson driver - Windows 10 - RX 480 - No solution

Question asked by rielfox on Apr 3, 2017
Latest reply on Mar 27, 2018 by aurorasky

Hey all,

I have asked this question before but I feel that I need to rephrase it including all steps I have taken as no permanent solution has been found. The last time I managed to install the AMD Crimson drivers was after a clean install of Windows 10, right after I got my new Sapphire RX 480.

The Crimson driver suite has been bugging me about a new update and I finally gave into the temptation only for the PC to freeze during the "installing AMD Display Adapter" phase, forcing me to do a hard reboot. After that, left with partially installed drivers on the PC, I had to go to safe mode and uninstall them using Guru3D DDU (Display Driver Uninstaller) which cleaned everything but, when it was supposed to restart the PC, it freezes (even though it's on safe mode). Sometimes it shows me a blue screen of death with the Machine_Check_Exception error.


Below is a list of all steps I have tried and their result:


>Tried removing drivers with AMD Clean Uninstall Utility: Crashed PC as soon as I click it

>Tried AMD Clean Uninstall Utility in SAFE MODE: Crashed PC as soon as I click it

>Uninstalled Avira Anti-virus, made sure Malware Bytes is closed when attempting to install, made sure Windows Defender is off when attempting to install (the real-time protection) : no effect

>Tried Guru3D Display Driver Uninstaller to remove drivers: All steps complete successfully, then PC crashes when it's about to restart it (minus one time when it restarted successfully)

>Tried Guru3D Display Driver Uninstaller in SAFE MODE: All steps complete successfully, then PC crashes when it's about to restart it

>Made a new 64-bit registry value (I use Windows 10 x64) at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicDrivers called TdrDelay and set it to hex 8 as it was recommended by this article  Fix: AMD Driver Crash on Windows 10 : no effect

>Tried installing drivers in SAFE MODE: says that the hardware detection driver cannot start so it fails


Every time I try to install the driver and get a crash, I always go to safe mode and run the Display Driver Uninstaller, even if it crashes the PC at the end. I also delete everything on folder C:/AMD and also tried installing at different folders e.g. C:/Program Files/AMDCrimson. Tried installing this one "Non-WHQL-Win10-64Bit-Radeon-Software-Crimson-ReLive-17.3.3-Mar16" and this one "whql-win10-64bit-radeon-software-crimson-relive-17.2.1-feb28" downloaded from AMD's site for Windows 10 x64/RX 400 series, both freezing at "installing AMD Display Adapter". I have also tried "radeon-crimson-relive-17.3.3-minimalsetup-170321_web", the minimal setup installer, which SOMETIMES will go through the "installing AMD Display Adapter", when I select Custom Install and to Install ONLY the Display Driver, and tell me that my drivers are ready before restarting my PC, but as soon as my PC restarts, no Crimson window appears (although PC is on high resolution), and if I run it again it will tell me that driver version 16.60.2011 is PARTIALLY installed, suggesting I should update (as shown in pic), but no matter which update choice I select, it will crash at the same point.


I am really really sorry for my long post, I had to describe every procedure I took. I obviously cannot format my PC every time I need to update the drivers and I also cannot never update the drivers, so I need your help as I am stuck with no GPU drivers for the moment.. Any input, even a redirection, will be very appreciated.


My System Specs:

Windows 10 Pro x64

Intel i7 2600K @ 3.40 GHz

8GB DDR3 Ram @ 2166 MHz

A month-old new Sapphire RX 480 Nitro+ which has not been tampered in any way


Thanks in advance!