12 Replies Latest reply on Mar 27, 2018 5:50 AM by aurorasky

    Computer Crash during "AMD Display Adapter" installation phase of crimson driver - Windows 10 - RX 480 - No solution

    rielfox

      Hey all,

      I have asked this question before but I feel that I need to rephrase it including all steps I have taken as no permanent solution has been found. The last time I managed to install the AMD Crimson drivers was after a clean install of Windows 10, right after I got my new Sapphire RX 480.

      The Crimson driver suite has been bugging me about a new update and I finally gave into the temptation only for the PC to freeze during the "installing AMD Display Adapter" phase, forcing me to do a hard reboot. After that, left with partially installed drivers on the PC, I had to go to safe mode and uninstall them using Guru3D DDU (Display Driver Uninstaller) which cleaned everything but, when it was supposed to restart the PC, it freezes (even though it's on safe mode). Sometimes it shows me a blue screen of death with the Machine_Check_Exception error.

       

      Below is a list of all steps I have tried and their result:

       

      >Tried removing drivers with AMD Clean Uninstall Utility: Crashed PC as soon as I click it

      >Tried AMD Clean Uninstall Utility in SAFE MODE: Crashed PC as soon as I click it

      >Uninstalled Avira Anti-virus, made sure Malware Bytes is closed when attempting to install, made sure Windows Defender is off when attempting to install (the real-time protection) : no effect

      >Tried Guru3D Display Driver Uninstaller to remove drivers: All steps complete successfully, then PC crashes when it's about to restart it (minus one time when it restarted successfully)

      >Tried Guru3D Display Driver Uninstaller in SAFE MODE: All steps complete successfully, then PC crashes when it's about to restart it

      >Made a new 64-bit registry value (I use Windows 10 x64) at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicDrivers called TdrDelay and set it to hex 8 as it was recommended by this article  Fix: AMD Driver Crash on Windows 10 : no effect

      >Tried installing drivers in SAFE MODE: says that the hardware detection driver cannot start so it fails

       

      Every time I try to install the driver and get a crash, I always go to safe mode and run the Display Driver Uninstaller, even if it crashes the PC at the end. I also delete everything on folder C:/AMD and also tried installing at different folders e.g. C:/Program Files/AMDCrimson. Tried installing this one "Non-WHQL-Win10-64Bit-Radeon-Software-Crimson-ReLive-17.3.3-Mar16" and this one "whql-win10-64bit-radeon-software-crimson-relive-17.2.1-feb28" downloaded from AMD's site for Windows 10 x64/RX 400 series, both freezing at "installing AMD Display Adapter". I have also tried "radeon-crimson-relive-17.3.3-minimalsetup-170321_web", the minimal setup installer, which SOMETIMES will go through the "installing AMD Display Adapter", when I select Custom Install and to Install ONLY the Display Driver, and tell me that my drivers are ready before restarting my PC, but as soon as my PC restarts, no Crimson window appears (although PC is on high resolution), and if I run it again it will tell me that driver version 16.60.2011 is PARTIALLY installed, suggesting I should update (as shown in pic), but no matter which update choice I select, it will crash at the same point.

       

      I am really really sorry for my long post, I had to describe every procedure I took. I obviously cannot format my PC every time I need to update the drivers and I also cannot never update the drivers, so I need your help as I am stuck with no GPU drivers for the moment.. Any input, even a redirection, will be very appreciated.

       

      My System Specs:

      Windows 10 Pro x64

      Intel i7 2600K @ 3.40 GHz

      8GB DDR3 Ram @ 2166 MHz

      A month-old new Sapphire RX 480 Nitro+ which has not been tampered in any way

       

      Thanks in advance!

        • Re: Computer Crash during "AMD Display Adapter" installation phase of crimson driver - Windows 10 - RX 480 - No solution
          rielfox

          Update:

           

          Tried versions 16.11.4, 17.2.1, 17.3.3 and 17.4.1 and they all crash the PC during the same installation phase, which is when installing "AMD Display Adapter", right after the screen goes from low-res to 1080p.

           

          I have also tried the procedures outlined here: community.amd.com/docs/DOC-1641

          (DISM and SFC) with no effect.

          I also know that you have to have the latest Windows 10 updates. I tried updating Windows 10, but the updater automatically tries to get the RX 480 drivers which causes the computer to crash. I cannot find a way to only get the Windows 10 updates.


           

           

           

           

           

           

           

           

          • Re: Computer Crash during "AMD Display Adapter" installation phase of crimson driver - Windows 10 - RX 480 - No solution
            rielfox

            Update 2:


            I was suggested to try my GPU on another computer to check if it's a hardware problem so I ran some tests today.

            A different computer is not immediately available to me but I had my old Sapphire Radeon HD 7770 (GHz Edition), I kept it in the box and it's in perfect working condition. I cleared the drivers with DDU in Safe Mode once again and uninstalled my RX 480 and installed the HD 7770. I had to download a different version of Crimson ReLive 17.4.1 (because the RX 480 and the HD 7770 don't take the exact same drivers as shown in the AMD driver page) and after trying to install its drivers, the computer crashed at exactly the same point as my previous crashes. I think this shows that the problem does not lie with the graphic card itself.

            I also cleaned my computer of any dust before reassembling and re-installing my RX 480.
            I then realized that I had my CPU (i7 2600K) overclocked up to 4.4 GHz in my bios settings. My computer was running smoothly for a long time at these settings and without instabilities but I thought it may have made my computer unstable at this point. So, I went to the bios and restored the default settings, thus changing my CPU to stock speed.
            Unfortunately this didn't help either as my attempt to install the 17.4.1 drivers (for the RX 480) crashed the computer at the same point.

            At this point I can only suspect my motherboard or CPU as being the culprits. I don't know what else is there to try.
            Do you think it's still worth it trying my RX 480 on another computer? Is there a software that may help me determine what exactly is the problem? My computer didn't show any instabilities until lately.

            On the other side, something slightly different happens now. Once Windows 10 load in low resolution, after a few seconds it reverts to high resolution on its own (connected via HDMI through GPU), even without drivers. I don't know if this indicates anything. 

             

            • Re: Computer Crash during "AMD Display Adapter" installation phase of crimson driver - Windows 10 - RX 480 - No solution
              mider

              exactly the same problem here, with a r9 290, i can install 16.12.1 but cant 16.11.4 (test this one recently) 17.2.1 and 17.4.1, always crash on "Display adapter"... i was wondering if my gpu was going to die or something but seems like im not the only one with this issue.

              • Re: Computer Crash during "AMD Display Adapter" installation phase of crimson driver - Windows 10 - RX 480 - No solution
                rielfox

                Update 3:

                 

                Yesterday, I've noticed that the 17.4.2 version of the Crimson driver have been released so I decided to run some tests.

                There was also a small update with Windows 10 which asked me to review some of my privacy settings in preparation for the big Creator's update.

                I linked my exact build number (winver) as the first image.

                I downloaded the driver and decided to run DISM and SFC once again, as instructed in the AMD Driver support forums (second image).

                I then tried opening the drivers, but after the extraction, an error message of a corrupted .ddl appeared (third image) and just after that, another slightly different error message appeared (fourth picture).

                Thus, I went to safe mode and run DDU to remove any other remainders from previous drivers. I rebooted Windows and tried installing the Crimson driver again.

                I ran DISM and SFC once again, just to be sure and then clicked to install the drivers. This time, it didn't give me any error messages but it crashed at the same spot anyway.

                 

                Today, the Creator's update arrived, which will upgrade Windows 10 to build version 1703. It took some time to set the update up, restarted Windows and the computer crashed at around the 26% mark of installing updates,  before launching Windows. After a hard reset, it rolled back to the previous version of Windows.

                I retried installing the update, hoping it would make a difference with the drivers. This time, while the computer attempted to restart, it threw me a couple of quick error messages about memory access violation that I didn't manage to capture and then crashed into a blue screen of death, reason given as KMODE_EXCEPTION_NOT_HANDLED. I searched the error and it appears that it might be caused both by unsupported hardware as well as corrupted drivers. At this point, I'm pretty certain that my GPU is not causing the problem and I am now at a point where I'm unable to install any version of the Crimson drivers or update my Windows 10 any further. I also recalled that the drivers would install when I had a fresh installation of Windows 10. Thus, I now believe it's most possible that this is a software problem with Windows itself. Without re-installing Windows and starting from scratch, can you recommend any way I can check for corrupted drivers or any other ways of troubleshooting Windows? DISM and SFC don't seem to do any good.

                 

                Also, to the other people who have this problem, keep me updated if you find any solutions.

                 

                Thanks!

                 

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                • Re: Computer Crash during "AMD Display Adapter" installation phase of crimson driver - Windows 10 - RX 480 - No solution
                  rielfox

                  So, I have managed to fix it on my own and I'm writing what I did for the next guy who might encounter this problem.

                  Unfortunately, I wasn't able to locate the exact reason of why this problem occurred.

                   

                  After re-installing Windows and seeing that it didn't help with the drivers problem, and also making sure that my GPU wasn't the problem (swapped my GPU with my brother's identical RX 480 - his pc still installed drivers ok, mine crashed),

                  I opened the case and started looking at the hardware, also cleaning each one thoroughly. What I did was removing the CPU and checking for any bent pins on the socket, also cleaning the CPU's thermal paste and re-applying.

                  I also changed the slot that the RAM stick (1 x 8GB DDR3) was sitting on the motherboard (moved from slot 1 to slot 4). I reassembled everything, but the computer failed to start during POST, giving me 4 beeps.

                  That indicates a RAM fault. So I changed the RAM stick's slot again (from slot 4 to slot 2). After that, it worked just fine, no more crashes and all drivers installed perfectly.

                   

                  I am pretty sure it was a hardware problem and what I imagine it was was that the RAM slot where the RAM stick was sitting had malfunctioned but not 100% sure.

                   

                  Hope it helps!

                  1 of 1 people found this helpful
                  • Re: Computer Crash during "AMD Display Adapter" installation phase of crimson driver - Windows 10 - RX 480 - No solution
                    thejoker

                    Hi guys, i had similar problems with you all but i have finally discover and found solution to the problem. My laptop is acer Aspire with intel i7-4500u, with amd Radeon HD 8750M and integrated intel HD 4400. So after a clean format of my laptop i let windows to install all the updates and then i always tried to install the amd latest software but during the installation my laptop always freeze. So after so many readings, tries and fails i finally found a simple solution. I downloaded from acer website the amd drivers for windows 8.1 and in the folder Bin64 i used AMDCleanupUtility to uninstall all the components of amd. After i installed the 8.1 drivers which it was the catalyst some previous version, after the restart i downloaded the latest software of amd (adrenaline 18.2). I used custom installation and made sure the installation folder destination was at program files which is already AMD folder there. After the installation was succeeded and amd was working perfectly. This is how it looks in the devise manager. The windows 10 drivers for amd are not compatible with the latest software.

                    • Re: Computer Crash during "AMD Display Adapter" installation phase of crimson driver - Windows 10 - RX 480 - No solution
                      thejoker

                      Hi guys, i had similar problems with you all but i have finally discover and found solution to the problem. My laptop is acer Aspire with intel i7-4500u, with amd Radeon HD 8750M and integrated intel HD 4400. So after a clean format of my laptop i let windows to install all the updates and then i always tried to install the amd latest software but during the installation my laptop always freeze. So after so many readings, tries and fails i finally found a simple solution. I downloaded from acer website the amd drivers for windows 8.1 and in the folder Bin64 i used AMDCleanupUtility to uninstall all the components of amd. After i installed the 8.1 drivers which it was the catalyst some previous version, after the restart i downloaded the latest software of amd (adrenaline 18.2). I used custom installation and made sure the installation folder destination was at program files which is already AMD folder there. After the installation was succeeded and amd was working perfectly. This is how it looks in the devise manager. The windows 10 drivers for amd are not compatible with the latest software.