6 Replies Latest reply on Mar 31, 2017 6:47 AM by stefan0

    HDMI monitor doesn't work

    stefan0

      Hi,

       

      I'm sorry, I know that this questions is already asked. But I tried many things and nothing work until know. And I don't like to do things that I don't understand

       

      So, My computer run windows 10. Here is a screenshot of some its components : http://prntscr.com/epmf6q . According to this manager, all drivers are up to date.

      The graphics card is precisely a AMD RADEON HD 6870 1GB, I can read "Twin turbo pro" on its side. The motherboard is a Gigabyte G41M Combo.

      Here is how it look like on the back of my pc :

      carte_10.jpg

       

      I have 3 differents screen. 2 of them are VGA. The last one has VGA DVI and HDMI, it's a LG FLATRON W2261V. I also have two DVI -> VGA converter. The 3 screen are correctly handled with any of the two adaptater if the adaptater is plug in "DVI-1" on my photo. Non of them work if it's plug in DVI-2.

      The LG screen doesn't work neither when I connect it with HDMI, but windows 10 has installed a driver the first time I plug it. I don't remember the exact name but I'm sure it contained "AMD" and "HDMI".

       

      What I'm trying to do is to display on two different screen. The problem is that DVI-1 seems to be the only thing that actually send something. Can you advice me something ?

       

      Thanks in advance and sorry for my bad English.

        • Re: HDMI monitor doesn't work
          black_zion

          When using 3 or more displays on a single card, at least one of them must be connected to the DisplayPort connectors, or in your case the Mini-DisplayPort, either natively or via ACTIVE adapters.

          2 of 2 people found this helpful
          • Re: HDMI monitor doesn't work
            stefan0

            Here is a screenshot which show that the HDMI screen is detected but disabled :

            f1174e31691949338c2d57313f2c7b3c.png

             

            I didn't connected the third screen because I don't really need it, and because black_zion explained that display on 3 or more screen required a displayport connectors.

              • Re: HDMI monitor doesn't work
                stefan0

                Ok, there are maybe too much informations in a disorganized way in this topic. Unfortunetly, I can't edit the first post.

                 

                Let's work step by step. The only thing I want for the moment is to display the computer output on a screen, connected with HDMI. All I get for the moment is a "Check signal cable".

                 

                I believe that's a driver problem :

                - Catalyst Control Center is installed ont the PC. As you can see on the previous picture, it detect the HDMI screen, but says that it's disabled.

                - I tried to update my drivers with radeon-crimson-relive-17.3.3 but it says that my graphic card is unsupported.

                  • Re: HDMI monitor doesn't work
                    black_zion

                    Your graphics card, being an HD 6800 series, is in legacy support, the latest driver is 16.2.1, and no additional drivers will be produced.

                    AMD Radeon™ Software Support for Legacy Graphics Products

                    AMD Radeon™ R5 235X, Radeon™ R5 235, Radeon™ R5 230, Radeon™ R5 220, Radeon™ HD 8470, Radeon™ HD 8350, Radeon™ HD 8000 (D/G variants), Radeon™ HD 7000 Series (HD 7600 and below), Radeon™ HD 6000 Series, and Radeon™ HD 5000 Series Graphics products have been moved to a legacy support model and no additional driver releases are planned. This change enables us to dedicate valuable engineering resources to developing new features and enhancements for graphics products based on the GCN Architecture.

                    As a courtesy to our valued supporters we are providing a final Beta driver together with the release of the AMD Radeon Software Crimson Edition. The AMD Radeon Software Crimson Edition Beta driver includes the redesigned user interface as well as some enhanced features. More information can be found in the AMD Radeon Software Crimson Edition 16.2.1 for Non GCN Products Release Notes. This driver is provided "as is" and will not be supported with further updates, upgrades or bug fixes.

                    For users looking for a WHQL certified driver, the AMD Catalyst™ 15.7.1 driver will continue to be available for users running Windows® 10, Windows® 8.1, and Windows® 7.

                    Users running Windows® Vista and older Microsoft® operating systems can use the AMD Catalyst™ 13.12 driver.

                    Users running supported Linux distributions can use the AMD Catalyst™ 15.12 proprietary drivers. These drivers are available for download on the Drivers + Download Center page.

                    For users passionate about gaming, you may wish to consider upgrading to a modern GPU and benefit from exciting new features, improved performance, lower power consumption and broader compatibility with the latest PC games. For information about resellers and product availability, visit: http://shop.amd.com

                    NOTE: Before upgrading ensure that your system meets the requirements of the graphics adapter, such as:

                    • Motherboard with compatible graphics card slot
                    • Adequate power supply unit to handle the complete system power requirements
                    • Display with compatible connections

                    AMD Radeon Software Crimson Edition Beta DriverApplicable Products:

                    • AMD Radeon™ R5 235X, Radeon™ R5 235, Radeon R5™ 230, Radeon™ R5 220 Series Graphics
                    • AMD Radeon™ HD 8470, Radeon™ HD 8350, Radeon™ HD 8000 (D/G variants) Series Graphics
                    • AMD Radeon™ HD 7000 – HD 7600 (including A/D/G/M variants) Series Graphics
                    • AMD Radeon™ HD 6000 (including A/D/G/M variants) Series Graphics
                    • AMD Radeon™ HD 5000 (including M variant) Series Graphics

                    Applicable Operating Systems:

                    • Windows® 10 (32 & 64-bit versions)
                    • Windows® 8.1 (32 & 64-bit versions)
                    • Windows® 7 (32 & 64-bit versions)
                    1 of 1 people found this helpful
                • Re: HDMI monitor doesn't work
                  stefan0

                  I just found the reason of my problem, and I feel quite idiot. I had to configure the source setup in the screen parameter. And not install anything more on the PC.