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Microsoft faces new class-action lawsuit over its Windows 10 upgrade policy

Question asked by kingfish on Mar 28, 2017
Latest reply on Mar 29, 2017 by black_zion

Multiple Illinois residents have sued Microsoft over its Windows 10 upgrade program. They allege the company’s invasive upgrade practices cost them time, money, and substantial inconvenience by forcing them to deal with various unhelpful Microsoft tech support options, upgrades that were installed without the user understanding that they had an option to avoid it, and in some cases, loss of data or hardware functionality resulting from compatibility issues that Microsoft’s Windows 10 upgrade wizard failed to detect.

On the one hand, the suit documents issues that we’ve covered extensively ourselves, including Microsoft’s attempts to use dark patterns to trick consumers into upgrading to Windows 10, scheduling upgrades and in some cases triggering them without user input, and changing the entire way the stealth installation process was triggered by altering the meaning of the “X” box in the Get Windows 10 application.