2 Replies Latest reply on Mar 29, 2017 10:32 AM by gamenet

    Black screen in Black Desert

    gamenet

      Hello!

      I respresent GameNet technical support service (www.gamenet.ru). We are designed an application QGNA for our customers (over 10 000 000 people) for game launch.

       

      Having run tests we found out that after updating drivers for videocards AMD (17.x.x.x) our users have black screen and texture troubles in our game Black Desert (https://gamenet.ru/games/blackdesert/news/), screenshot attached.

       

      Some users can fix this by installing later drivers or change display mode in game from "Fullscreen" to "Window" or "Borderless window", but FPS in this modes lower

       

      Please check this and help us in that question. If you need some information from us, please do not hestitate to ask it.

      I will waiting for your response.

       

      Thanks in advance,

      GameNet.ru Team.