12 Replies Latest reply on Jul 2, 2017 4:10 AM by gantzmaster

    After installing the new 17.2.1 driver I can't connect to the internet


      Hi everyone,

      I'm new to posting in community boards so don't eat me alive please.

      I currently have the 16.12.1 version installed, and updating to 17.2.1 driver kills my connection to the internet whether it be through ethernet or wireless. I should note that it doesn't disconnect me right away. After installing the driver, I could play the new Mass Effect Andromeda through Origin, suggesting that I still had internet, also considering that I was still also able to open my web browser and surf the web. After I turned off my computer for the night, and came back to it in the morning only when I booted it up again was I not able to connect to the internet.

      My computer recognizes both, saying that the device is working, and suggests that there might be an issue with the drivers. I updated my drivers for both, yet alas to no avail.

      The only way I get internet back is through rollbacks to before I installed the driver.

      I've read that whitelisting fixes the issue, but I tried to do that with Windows Firewall and I disabled my Norton as well and still no luck. Maybe I'm doing this wrong?

      I've also taken a look at my ports, which seems to be open (either listening,established or time_wait).


      Please help me out! I know a little about computers but this is beyond what I know.

      Let me know if I'm missing anything!


      Here are my specs.


      System Information



      Motherboard: ASUS - M5A97 R2.0

      Radeon Software Version: 16.12.1

      BIOS Version/Date    American Megatrends Inc. 2301, 1/6/2014

      Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1

                     BIOS: BIOS Date: 01/06/14 10:29:55 Ver: 04.06.05

                Processor: AMD FX(tm)-6300 Six-Core Processor              (6 CPUs), ~3.5GHz

                   Memory: 8192MB RAM

          DirectX Version: DirectX 11

      Ethernet: Intel(R) Gigabit CT Desktop Adapter


      Display Devices


                Card name: AMD Radeon R9 200 Series (HIS 3gb) Codename: Tahiti

             Manufacturer: Advanced Micro Devices, Inc.

                Chip type: AMD Radeon Graphics Processor (0x6798)

      Current Mode: 1680 x 1050 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: L204WT