1 Reply Latest reply on Nov 22, 2017 12:40 PM by kysho

    Crash Issue: AMD Radeon (TM) R9 390 Series Driver (Blue Screen Crash)

    onex1x

      Greetings Support Community,

       

      Lately I have been experiencing blue screen crash as shown in the image below. I have been experiencing this every time I start streaming to Twitch using OBS studio.

       

      When I play games without streaming usually it doesn't crash much as during the streaming.

       

      bluescreen photo.jpg

       

       

      Please find below the information exported from my Radeon Settings software. (Parameters are in Finnish language)

      ========================================================================================================

       

      Radeon -asetusten versio - 2017.0310.1611.29098

      Ohjainpakettiversio - 16.60.2911-170310a-312050E-CrimsonReLive

      Toimittaja - Advanced Micro Devices, Inc.

      2D-laiteohjainversio - 8.1.1.1591

      Direct3D® Version - 9.14.10.01249

      OpenGL® Version - 6.14.10.13469

      OpenCL™ Version - 21.19.525.0

      AMD Mantle -versio - 9.1.10.0179

      AMD Mantle API -versio - 102400

      AMD-ääniohjainversio - 7.12.0.7724

      Vulkan™ Driver Version - 1.4.1

      Vulkan™ API Version - 1.0.37

       

      Grafiikkakortin valmistaja - Powered by AMD

      Grafiikkapiirisarja - AMD Radeon (TM) R9 390 Series

      Laitetunnus - 67B1

      Myyjän tunnus - 1002

      Alijärjestelmän tunnus - 9390

      Alijärjestelmän myyjän tunnus - 1682

      Versiotunnus - 80

      Väylätyyppi - PCI Express 3.0

      Nykyiset väyläasetukset - PCI Express 3.0 x16

      BIOS-versio - 015.049.000.007

      BIOS-osanumero - 113-GRENADA_PRO_C671_D5_8GB_HYMIC_W8

      BIOS-päiväys - 2015/10/08 00:12

      Muistin koko - 8192 MB

      Muistin tyyppi - GDDR5

      Muistin kellotaajuus - 1500 MHz

      Ytimen kellotaajuus - 1015 MHz

      Muistin kokonaiskaistanleveys - 384 GByte/s

      Muistin bittinopeus - 6.00 Gbps

      2D-laiteohjaimen tiedostopolku - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

       

      ========================================================================================================

       

      Tests & Diagnoses I have done so far to make sure I don't have issue

       

      1- Stress test using AID64 program for 5 hrs

      2- Memory diagnoses using Windows memory diagnoses tool

      3- Updated all my windows updates.

       

      Steps I have done so far to solve the issue but nothing worked

       

      1- Uninstall the drivers and installing them back again

      2- Defragment the hard disks

      3- Lowering the game and OBS video settings

       

      Attached is the following information for your reference.

       

      1- PC Information

      2- Crash Reports

      3- OBS studio settings

      4- Stress Test Results

       

      Looking forward for your kind support.