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Crash Issue: AMD Radeon (TM) R9 390 Series Driver (Blue Screen Crash)

Question asked by onex1x on Mar 21, 2017
Latest reply on Nov 22, 2017 by kysho

Greetings Support Community,

 

Lately I have been experiencing blue screen crash as shown in the image below. I have been experiencing this every time I start streaming to Twitch using OBS studio.

 

When I play games without streaming usually it doesn't crash much as during the streaming.

 

bluescreen photo.jpg

 

 

Please find below the information exported from my Radeon Settings software. (Parameters are in Finnish language)

========================================================================================================

 

Radeon -asetusten versio - 2017.0310.1611.29098

Ohjainpakettiversio - 16.60.2911-170310a-312050E-CrimsonReLive

Toimittaja - Advanced Micro Devices, Inc.

2D-laiteohjainversio - 8.1.1.1591

Direct3D® Version - 9.14.10.01249

OpenGL® Version - 6.14.10.13469

OpenCL™ Version - 21.19.525.0

AMD Mantle -versio - 9.1.10.0179

AMD Mantle API -versio - 102400

AMD-ääniohjainversio - 7.12.0.7724

Vulkan™ Driver Version - 1.4.1

Vulkan™ API Version - 1.0.37

 

Grafiikkakortin valmistaja - Powered by AMD

Grafiikkapiirisarja - AMD Radeon (TM) R9 390 Series

Laitetunnus - 67B1

Myyjän tunnus - 1002

Alijärjestelmän tunnus - 9390

Alijärjestelmän myyjän tunnus - 1682

Versiotunnus - 80

Väylätyyppi - PCI Express 3.0

Nykyiset väyläasetukset - PCI Express 3.0 x16

BIOS-versio - 015.049.000.007

BIOS-osanumero - 113-GRENADA_PRO_C671_D5_8GB_HYMIC_W8

BIOS-päiväys - 2015/10/08 00:12

Muistin koko - 8192 MB

Muistin tyyppi - GDDR5

Muistin kellotaajuus - 1500 MHz

Ytimen kellotaajuus - 1015 MHz

Muistin kokonaiskaistanleveys - 384 GByte/s

Muistin bittinopeus - 6.00 Gbps

2D-laiteohjaimen tiedostopolku - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

 

========================================================================================================

 

Tests & Diagnoses I have done so far to make sure I don't have issue

 

1- Stress test using AID64 program for 5 hrs

2- Memory diagnoses using Windows memory diagnoses tool

3- Updated all my windows updates.

 

Steps I have done so far to solve the issue but nothing worked

 

1- Uninstall the drivers and installing them back again

2- Defragment the hard disks

3- Lowering the game and OBS video settings

 

Attached is the following information for your reference.

 

1- PC Information

2- Crash Reports

3- OBS studio settings

4- Stress Test Results

 

Looking forward for your kind support.

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