Microsoft blocks ALL Windows 7 & 8.1 updates for AMD Ryzen & Intel Kaby Lake Users

Discussion created by black_zion on Mar 16, 2017
Latest reply on Mar 22, 2017 by black_zion

Microsoft Suspends Win 7/8.1 Updates For Intel Kaby Lake, AMD Ryzen CPUs


Windows 7 and Windows 8.1 users with new processors who try to scan or download updates via the Windows Update tool are greeted with one of two messages. The first is straightforward: "Unsupported Hardware [...] Your PC uses a processor that isn’t supported on this version of Windows and you won’t receive updates." The second message isn't quite as clear:

Windows could not search for new updates
An error occurred while checking for new updates for your computer.
Error(s) found:
Code 80240037 Windows Update encountered an unknown error.

So the company published a support article to explain that the way its new support policy was implemented means that "Windows 8.1 and Windows 7 devices that have a seventh generation or a later generation processor may no longer be able to scan or download updates through Windows Update or Microsoft Update." The company (naturally) advised users affected by this problem to upgrade from their current operating system to Windows 10.


Well, my 1800X is going back to Amazon.