I upgraded my aging computer a few weeks ago with a new RX 480 4GB (Asus Dual model). The system is a bit older (i5 2500k, Asus P8P67 motherboard) but has been running stable for a long time on a GTX 560 Ti. I took the jump to AMD specifically for Freesync and purchased the RX 480 with a Freesync 144 Hz monitor (Viewsonic XG2401).
Since the upgrade, I have been having the occasional crash. The crash is a kernel crash in the amd display driver. The system recovers and Windows continues after a few seconds but this unfortunately interrupts the game sometimes causing them also to crash.
I enjoy this new card I have but the crashes are not ok. I'm trying to figure out now if I have a faulty card or if it is a graphics driver issue.
Things I have tried to resolve the problem:
- I read some info about issue relating to Freesync and Borderless Windowed mode (which I usually use). I switched to fullscreen mode for games and still experience the crash.
- I have also ensured no background apps are running behind the window.
- I originally installed the 17.2.1 drivers (latest available when I installed the card). I upgraded to the 17.3.1 drivers when they came out and still notice the crash on the new drivers (I had 2 crashes tonight on this new driver).
- I thought it may be the TDR error issue as described in the troubleshooting (I had this issue on an old computer). Even with the setting updated to 8 seconds, I still had the crash. The only thing it seemed to do is increase the time before recovery (usually leading the game to crash).
- I used the DDU utility to remove all drivers (old nvidia and the amd drivers) and do a fresh install. This did not help.
Games that Crash:
- Counter-Strike: Global Offensive - I play this a few times a week and I almost always have at least one or more crashes in a 2-3h session. Counterstrike usually comes back after the display driver is restarted by windows.
- Path of Exile - I have had some issues with this one particular night. Since I switched to fullscreen mode I do not think I have seen another crash.
- Overwatch - I also play a bit of overwatch even long sessions like counter-strike. I have not had any crash in overwatch that I can recall.
Details of the Crash
Here are the details of the crash from event viewer:
Fault bucket , type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 0 Problem signature: P1: 141 P2: ffffab0846c6b4a0 P3: fffff8095c9df3e8 P4: 0 P5: 7fc P6: 10_0_14393 P7: 0_0 P8: 256_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20170313-2204.dmp \\?\C:\Users\chris\AppData\Local\Temp\WER-692182031-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREA47.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_e4e6e6482f2e34a678cabf10c57940e5d44b323_00000000_cab_35edea67 Analysis symbol: Rechecking for solution: 0 Report Id: 298b9fd9-0852-11e7-9bfa-f46d042c9a75 Report Status: 4 Hashed bucket:
I'm also attaching the other files from the crash.
The RadeonSettings app also crashes after the display drivers crash.