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Re: Need help with error 1603.
2 of 2 people found this helpfulWhat OS are you using? And when you say you 'got' the new drivers, what does that mean? Because then you say you get an error when you try to download.
check this out in the meantime = https://support.microsoft.com/en-us/help/834484/you-receive-an-error-1603-a-fatal-error-occurred-during-installation-err…
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Re: Need help with error 1603.
2 of 2 people found this helpfulare you installing the driver from windows update or amd.com?
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Re: Need help with error 1603.
I have the same problem also with 17.2.1, 17.3.1 and 17.3.2 - at the end of the installation process I get the 1603 error message.
I have tried following the Knowledge base article here Error 1603 – A General Error Has Occurred During the Installation of the AMD Software Package - but nothing worked.
I uninstalled using AMD cleanup utility and reinstalled and when this didn't work I used DDU - again - no improvment.
The effects I suffer seems to be flickering textures - ESO's plats are hard flickering, ME Andromeda has the hair textures flicker (although less noticeably then the plats in ESO) and in other games I have yet to find effects but only tested it also on Starcraft II, Dishonored 2 and Fallout shelter.
This is my system:
- Sapphire Dual-X R9-270
- Dell XPS 8300
- Windows 10 64bit
- Driver version installed - Currently Crimson edition (no ReLive) 17.3.2
- Display Devices
- Dell 2709W 1920x1200 @60Hz HDMI adapter
- Motherboard
- What came in with the XPS 8300
- CPU/APU
- Intel i7 2600 3.4 GHz
- Power Supply Unit Make, Model & Wattage
- Unknown
- RAM
- 8Gb DDR3
- 8Gb DDR3
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Re: Need help with error 1603.
I have an update.
After replying to this post I looked through other 1603 posts - it seems there are a lot of people encountering this error - and I wanted to try something one person said helped.
For that I had to clean everything again and I used DDU.
To my surprise I suddenly got a notification from Windows saying there were updates it couldn't install. I looked and it was AMD driver updates.
I decided to try installing those and it worked - clean install and I now have Radeon Crimoson 16.6 version running. Most importantly - all the effects of the bad installs are gone.
I'm reluctant to try and install 17.3.2 or any other version until I know how to avoid the previous problems.
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Re: Need help with error 1603.
Because it is probably only happening to a small amount of people and it makes it difficult to troubleshoot. After looking at one of the PC's listed, it is an older model. A lot of times older motherboards have older BIOS versions. Either the end user doesn't update to the most recent to support hardware changes or the manufacturer doesn't offer an updated file. Regardless the older versions quite often don't play well with newer UEFI type hardware(RX series GPU's for example) it is entirely possible this is the reason you are getting the error.
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Re: Need help with error 1603.
I sent an e-mail to ASUS to review this issue, and they are currently testing
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Re: Need help with error 1603.
Read it"And I tried everything of course including DDU and even includes formatting"
This is not the problem, the problem is in the driver
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Re: Need help with error 1603.
Have you checked for an updated BIOS? Also can you tell me the date and/or revision on the BIOS in your PC.
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Re: Need help with error 1603.
I am using the latest version that exists for bios
3505
update 2013/04/01
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Re: Need help with error 1603.
Unfortunately i am 98% certain(without testing myself I can't be 100%) that due to the age of the motherboard and it's BIOS that is 4 years old the 17.x series drivers are never going to be compatible. Can you please try installing either the 16.10whql driver http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%2010%20-%2064&rev=16.10.1 or the 15.10whql. The downfall of pre built parts, especially motherboards, is that they are rarely kept up to date. If yours isn't a pre built then the age of it unfortunately is still an issue. Please update the post with the results of the earlier driver when you get a chance.
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Re: Need help with error 1603.
Why do not you bother to read my post?
Everything is listed there"Crimson Edition 16.11.5 Hotfix This is the latest version that works (Any newer version gets an installation error)"
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Re: Need help with error 1603.
There are several people in here with the same complaint. As it appears I am not helping, because I asked repeating information, good luck with the resolution. My last reply is still most likely the reason.
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Re: Need help with error 1603.
My problem is the same problem of others
Those people who do not work for the new version,
Works for them the version I wrote
i know because of people I told them to install it worked, Plus people have recorded it in more places on the Internet
You replied in response to my message so I thought you asked me specifically
and I'm a little nervous about the problem
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Re: Need help with error 1603.
what is your board and cpu and gpu
i can tell some HD 7XXX and even 8XXX have probs with new driver // if u have one of those cards (NOT 7850/7870/7950/7970) then use LEGACY Driver
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Re: Need help with error 1603.
found your specs - sry im lazy today
"did u try turning it off and on again?" -> SAVE ALL YOUR DATA on external -> fresh clean install of Win10 (fast format should be ok) -> install all drivers - AMD Crimson at last -> if still fails again fresh install and install AMD Crimson AFTER MoBo Drivers -> if still fails: install AMD Driver first
ps some mobo drivers can used from win7 if you dont get win10 drivers
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Re: Need help with error 1603.
i have amd 7970
asus p8z77 WS
i7 2700K 3.5 - 2 Generation
Crimson Edition 16.11.5 Hotfix This is the latest version that works (Any newer version gets an installation error)
I've formatted the computer several times and tried several times to install, it's not the problem
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Re: Need help with error 1603.
Hi there. I am experiencing the same issue.
Error 1603. I have been using r9 280x for past year and whenever I tried to update drivers I was getting error 1603 notification. I have reinstalled win 10 last week, including formating harddrives and error 1603 again. ***?
Yesterday I have bought r9 380x. At first I have updated drivers using Windows, but the drivers installed by windows were outdated and without relive, so I have tried to update them and .... again Error 1603. ***?
Nothing seems to work for me.
BTW. I have replaced the motherboard too and now I am using new MSI b150 PC MATE.
So after several fresh windows instalations, changing of motherboard, changing of GPU, I am unable to install latest drivers correctly....
... I am seriously thinking about sending my AMD GPU back and get nVidia, which honestly looks like easiest solution...
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Re: Need help with error 1603.
Thats some pretty outdated hardware, could be because it is so old that it is no longer supported, its not just the software that makes a card work better something in the gpu or cpu may not work correctly with the new drivers, anyways try turning off your antivirus. my wife's R9 270 had the same issue at one time and that solved it, otherwise try contacting customer care, everything known to solve this issue easily is at Error 1603 – A General Error Has Occurred During the Installation of the AMD Software Package ,this is the official AMD support page, if you haven't gone thru all of these steps, including contacting Customer care then you may find the solution.
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Re: Need help with error 1603.
As long as you're using GCN hardware there shouldn't be a problem with drivers. The 200 series cards are GCN
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Re: Need help with error 1603.
Have you checked the installation log of what file caused it? I had the HDMI driver failed and i reinstalled it from device manager and it seemed to fix it, for now at least.
Have had this issue once or twice times before and it is annoying, but has not affected any of my gameplay experience, mainly chrome has crashed couple times.
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Re: Need help with error 1603.
1 of 1 people found this helpfulI had this same problem for months after a fresh install of Windows 7 64. The solution is to use the DDU tool but then also manually delete the c:\amd folder and all of its contents. Restart the computer and install the latest driver.
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Re: Need help with error 1603.
For those who are saying that the components are too old and that`s might be the problem i can proof that its clearly wrong. I have a rx 460 and i was using the last AMD drivers with no problems at windows 10, but yesterday i just formatted my computer and installed windows 7 and guess what? I`m having the 1603 error when i try to install the last driver from relive.
So, i think that old components isn`t the problem here.
PS : my mobo bios last update is from 2011 so, i think you guys are wrong.
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Re: Need help with error 1603.
I have been having his issue for a long time until today I did this and it solved the issue completely..
1. Use 'AMDcleanuputility' to uninstall all the softwares fully, of course I was having only one driver that is my gfx driver.
2. Then uninstall those 'AMD Settings' and 'Application profiles' or other drivers with AMD sign with 'Revo uninstaller' with full advanced scanning mode and delete every single values and keys, In case u don't have any idea of what I'm saying follow the following steps -
2. Download 'Revo Uninstaller' and then right click on 'AMD Settings' and 'Application profiles' or other programs of AMD and uninstall it whenever they ask for restart cancel it or click on restart later tab.
3. Then in the scanning mode click on 'advanced mode' and let it scan,
4. Then u will find out the keys and values deleter every single Bold lettered vales and folders 'but not the other folders with windows sign'. It will take some time for u to patiently deleter every single of those and finish it. U will no longer see those programs in the uninstall list.
5. And last restart windows and clean install the gfx driver and u should have no problem....
At least it fixed for me.. Worth giving it a try.
And yeah deleting those registry keys are really important cz those are the things which cause that error..
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Re: Need help with error 1603.
Hello,
Nice necro-thread!
Last time i get this 1603 error i had to clean install windows, was pretty sure some register keys were corrupting the system.
Happy to know that if you clean them all could solve the issue, i tried CCleaner and DDU but no avail, it did not cleaned deeply enough.
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