AnsweredAssumed Answered

Updater/Installer crashes

Question asked by jonsnow on Mar 7, 2017
Latest reply on Mar 11, 2017 by jonsnow

The Radeon Settings have a Updates tab that would allow users to install updates ... if it worked.

On several systems Radeon Settings will just be stuck with a loading indicator. RadeonInstaller.exe is started in the background, bug also crashes (spawns off WerFault.exe and then both processes are gone).

The Radeon Settings are then completely unusable ... and since there's not even a way to exit it you have to manually kill it in task manager.

 

Windows event log shows the crash:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2017-03-07T21:18:32.998834400Z" />
  <EventRecordID>33484</EventRecordID>
  <Channel>Application</Channel>
  <Computer>GAMING</Computer>
  <Security />
  </System>
- <EventData>
  <Data>RadeonInstaller.exe</Data>
  <Data>9.0.0.8</Data>
  <Data>589dc74e</Data>
  <Data>KERNELBASE.dll</Data>
  <Data>10.0.14393.479</Data>
  <Data>582588e6</Data>
  <Data>e06d7363</Data>
  <Data>0000000000017788</Data>
  <Data>2b3c</Data>
  <Data>01d297885acaeed7</Data>
  <Data>C:\AMD\radeon-crimson-relive-17.2.1-minimalsetup-170228_64bit\Bin64\RadeonInstaller.exe</Data>
  <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
  <Data>35be6d32-36d7-46db-bda2-df0eaec5612b</Data>
  <Data />
  <Data />
  </EventData>
  </Event>

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