6 Replies Latest reply on Mar 6, 2017 3:46 AM by redfury

    Aoc g2460vq6 Freesync option greyed out

    magingmech

      Hello everyone,

       

      I've just bought new Freesync monitor Aoc g2460vq6 and haven't been able to get Freesync to even give me the option to turn it on.

       

      What I have already done:
           - updated to the latest Radeon drivers
           - updated my monitor drivers to freesync drivers
           - set my refresh rate to 75hz
           - connected them using Display port cable

           - set  DP capability of monitor to 1.2 (manual said it is for freesync)

       

      Also, I'm using R9 290X, so it should run freesync.

       

      Any help is appreciated, please!

       


      Dino

        • Re: Aoc g2460vq6 Freesync option greyed out
          redfury

          INFORMATION REQUIRED WHEN POSTING A QUESTION  Provide your full system info!

          Do you have only one monitor connected?

          1.Use DP connection

          2.Uninstall any software for GPU and system tweaking

          3.Delete C:\AMD folder

          4.Uninstall all AMD software and clean your system in safe mode by DDU program and install 16.11.5 or 17.2.1 driver  Try 16.11.5 first!!!

          5.Install monitor drivers

            • Re: Aoc g2460vq6 Freesync option greyed out
              magingmech

              Yes I only have one monitor.

               

              I will closely follow your steps and report what the result was.
              Thank you!

              • Re: Aoc g2460vq6 Freesync option greyed out
                magingmech

                My system info:

                 

                • AMD Graphics Card
                  • 290X
                • Desktop or Laptop System
                  • Desktop
                • Operating System
                  • Windows 10 64bit
                • Driver version installed
                  • Radeon Software Crimson Edition 17.2.1
                • Display Devices
                  • AOC G2460VQ6 @75Hz 1920x1080 , DP connected
                • Motherboard
                  • Asus B85M-E
                • CPU/APU
                  • i5 4570
                • Power Supply Unit  Make, Model & Wattage
                  • OCZ ModXStream Pro 500W
                • RAM
                  • 8GB

                So I did everything you have suggested but without much result.
                16.11.5 installed fine but option was still greyed out. Then I tried to upgrade to 17.2.1 and at the end it told that drivers were partially installed with error 1603. This happened to me already today when I upgraded and I tried everything from AMD website regarding troubleshooting error 1603.

                Logs from that update:

                Install Manager
                Installation Report
                03/05/17 23:20:13

                 

                Hardware information
                NameAMD Radeon R9 200 Series
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x6810
                Vendor ID0x1002
                Class Code0x030000
                Revision ID0x00
                Subsystem ID0xe271
                Subsystem vendor ID0x174b
                Other hardware
                Existing packages
                AMD Install Manager
                AMD Display Driver
                HDMI Audio Driver
                AMD Settings
                AMD Settings Branding
                Packages for install
                Microsoft Visual C++ 2015 Redistributable (x86)
                Final Status:Success
                Version of Item:12.0.21005.01
                Size:9 Mbytes
                AMD Software
                Final Status:Success
                Version of Item:9.0.000.8
                Size:20 Mbytes
                HDMI Audio Driver
                Final Status:Success
                Version of Item:10.0.1.01
                Size:1 Mbytes
                AMD Display Driver
                Final Status:Success
                Version of Item:21.19.519.2
                Size:90 Mbytes
                AMD Problem Report Wizard
                Final Status:Success
                Version of Item:9.0.000.4
                Size:20 Mbytes
                AMD Settings
                Final Status:Success
                Version of Item:2017.0210.908.16431
                Size:150 Mbytes
                AMD Settings Branding
                Final Status:Success
                Version of Item:1.00.0000
                Size:1 Mbytes
                Microsoft Visual C++ 2015 Redistributable (x64)
                Final Status:Success
                Version of Item:12.0.21005.01
                Size:9 Mbytes

                Other detected devices
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0xaab0
                Vendor ID0x1002
                Class Code0x040300
                Revision ID0x00
                Subsystem ID0xaab0
                Subsystem vendor ID0x174b

                Error messages

                 

                Install Manager
                Installation Report
                03/05/17 23:19:47

                 

                Hardware information
                NameAMD Radeon R9 200 Series
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0x6810
                Vendor ID0x1002
                Class Code0x030000
                Revision ID0x00
                Subsystem ID0xe271
                Subsystem vendor ID0x174b
                Other hardware
                Existing packages
                AMD Install Manager
                AMD Display Driver
                HDMI Audio Driver
                AMD Settings
                AMD Settings Branding
                Packages for install
                Microsoft Visual C++ 2015 Redistributable (x86)
                Final Status:Success
                Version of Item:12.0.21005.01
                Size:9 Mbytes
                AMD Software
                Final Status:Success
                Version of Item:9.0.000.8
                Size:20 Mbytes
                HDMI Audio Driver
                Final Status:Success
                Version of Item:10.0.1.01
                Size:1 Mbytes
                AMD Display Driver
                Final Status:Success
                Version of Item:21.19.519.2
                Size:90 Mbytes
                AMD Problem Report Wizard
                Final Status:Success
                Version of Item:9.0.000.4
                Size:20 Mbytes
                AMD Settings
                Final Status:Success
                Version of Item:2017.0210.908.16431
                Size:150 Mbytes
                AMD Settings Branding
                Final Status:Success
                Version of Item:1.00.0000
                Size:1 Mbytes
                Microsoft Visual C++ 2015 Redistributable (x64)
                Final Status:Success
                Version of Item:12.0.21005.01
                Size:9 Mbytes

                Other detected devices
                ManufacturerAdvanced Micro Devices, Inc.
                Device ID0xaab0
                Vendor ID0x1002
                Class Code0x040300
                Revision ID0x00
                Subsystem ID0xaab0
                Subsystem vendor ID0x174b

                Error messages