1 Reply Latest reply on Mar 5, 2017 5:44 AM by redfury

    Driver Partially Installed Error?

    jewel724

      I had to roll back my video card drivers because it got stuck on driver version 13.something and would bluescreen if I watched youtube at all for any length of time. I went to install from the driver autodetect utility, but it didn't install the video driver, and didn't give an error code. I tried an older one, and it only partially installed it. The log did not give an error code again. I feel like I'm getting drivers for a different OS, I'm running Windows 8 and all I get are drivers for Windows 10, please help.

       

      dxdiag:

      ------------------

      System Information

      ------------------

      Time of this report: 3/4/2017, 17:06:11

             Machine name: (blanked out)

         Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.160930-0600)

                 Language: English (Regional Setting: English)

      System Manufacturer: Hewlett-Packard

             System Model: HP Pavilion 17 Notebook PC

                     BIOS: F.33

                Processor: AMD A4-6210 APU with AMD Radeon R3 Graphics     (4 CPUs), ~1.8GHz

                   Memory: 8192MB RAM

      Available OS Memory: 7104MB RAM

                Page File: 3392MB used, 10878MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.03.9600.17415 64bit Unicode

       

      ------------

      DxDiag Notes

      ------------

            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

                Input Tab: No problems found.

       

      --------------------

      DirectX Debug Levels

      --------------------

      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)

       

      ---------------

      Display Devices

      ---------------

                Card name: Microsoft Basic Display Adapter

             Manufacturer: (Standard display types)

                Chip type:

                 DAC type:

              Device Type: Display-Only Device

               Device Key: Enum\PCI\VEN_1002&DEV_9850&SUBSYS_226A103C&REV_00

           Display Memory: 256 MB

         Dedicated Memory: 0 MB

            Shared Memory: 256 MB

             Current Mode: 1600 x 900 (32 bit) (64Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: LGD0372

              Native Mode: 1600 x 900(p) (60.041Hz)

              Output Type: Internal

              Driver Name:

      Driver File Version:  ()

           Driver Version: 6.3.9600.16384

              DDI Version: 11.1

           Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: DMA

                 Miracast: Not Supported by Graphics driver

      Hybrid Graphics GPU: Not Supported

           Power P-states: Not Supported

        Driver Attributes: Final Retail

       

      Log from running radeon-crimson-relive-17.2.1-minimalsetup-170221_web.exe:

      Install Manager
      Installation Report
      03/04/17 17:35:50

       

      Hardware information
      NameAMD Radeon Graphics
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x9850
      Vendor ID0x1002
      Class Code0x030000
      Revision ID0x00
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      Other hardware
      Existing packages
      Application Profiles
      AMD Software
      AMD Problem Report Wizard
      AMD APP SDK Runtime
      HDMI Audio Driver
      AMD PSP Driver
      AMD SATA Controller Driver
      AMD Start Now Technology ACPI Driver
      AMD VISION Engine Control Center
      AMD SMBus Driver
      AMD Radeon Settings
      AMD Settings Branding
      Packages for install
      AMD Software
      Final Status:Success
      Version of Item:9.0.000.8
      Size:20 Mbytes
      HDMI Audio Driver
      Final Status:Success
      Version of Item:9.0.0.9910
      Size:1 Mbytes
      AMD Display Driver
      Final Status:Fail
      Version of Item:21.19.407.0
      Size:90 Mbytes
      AMD PSP Driver
      Final Status:Success
      Version of Item:3.1.0.0
      Size:5 Mbytes
      AMD Start Now Technology ACPI Driver
      Final Status:Success
      Version of Item:1.1.0.0022
      Size:1 Mbytes
      AMD SMBus Driver
      Final Status:Success
      Version of Item:5.12.0.0031
      Size:1 Mbytes
      AMD Settings Branding
      Final Status:Success
      Version of Item:1.00.0000
      Size:1 Mbytes
      AMD SATA Controller Driver
      Final Status:Success
      Version of Item:1.3.001.0276
      Size:1 Mbytes

      Other detected devices
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x9840
      Vendor ID0x1002
      Class Code0x040300
      Revision ID0x00
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x780d
      Vendor ID0x1022
      Class Code0x040300
      Revision ID0x02
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1537
      Vendor ID0x1022
      Class Code0x108000
      Revision ID0x00
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x7804
      Vendor ID0x1022
      Class Code0x010601
      Revision ID0x40
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1580
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1585
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1582
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1439
      Vendor ID0x1022
      Class Code0x060400
      Revision ID0x00
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1439
      Vendor ID0x1022
      Class Code0x060400
      Revision ID0x00
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1439
      Vendor ID0x1022
      Class Code0x060400
      Revision ID0x00
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1439
      Vendor ID0x1022
      Class Code0x060400
      Revision ID0x00
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1566
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x780b
      Vendor ID0x1022
      Class Code0x0c0500
      Revision ID0x42
      Subsystem ID0x226a
      Subsystem vendor ID0x103c
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x156b
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1584
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1581
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000
      ManufacturerAdvanced Micro Devices, Inc.
      Device ID0x1583
      Vendor ID0x1022
      Class Code0x060000
      Revision ID0x00
      Subsystem ID0x0000
      Subsystem vendor ID0x0000

      Error messages


      There are no error messages, and yet the display driver only partially installed. Please help.