AnsweredAssumed Answered

Installer detects my R5 Mobile as a R7 Mobile, solution?

Question asked by shadowkitsune on Feb 27, 2017

After the latest updates, AMD Installer installs drivers for a R7 Mobile instead of my R5 Mobile. This causes games and aplications to detect my Videomemory as -1 instead of 2GB (found that by opening Substance B2M that can be found here).

[INFO][GLWidget] Graphic Card:

[INFO][GLWidget]    Type: ATI Technologies Inc. AMD Radeon R7 M260

[INFO][GLWidget]    Available Memory: -1 KB

[INFO][GLWidget]    GL Version: 4.5.13469 Compatibility Profile Context 21.19.519.2

[INFO][GLWidget]    GLSL Version: 450

Also, my dxdiag file can be found here.

Somehow, In DxDiag shows my Shared vram right:

Card name: AMD Radeon R7 M260

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x6900)

           DAC type: Internal DAC(400MHz)

        Device Type: Render-Only Device

         Device Key: Enum\PCI\VEN_1002&DEV_6900&SUBSYS_06401028&REV_00

      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

     Display Memory: 4031 MB

   Dedicated Memory: 2039 MB

      Shared Memory: 1992 MB

       Current Mode: Unknown

        Driver Name: C:\Windows\System32\DriverStore\FileRepository\c0311139.inf_amd64_2aa9c01a2af97538\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0311139.inf_amd64_2aa9c01a2af97538\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0311139.inf_amd64_2aa9c01a2af97538\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0311139.inf_amd64_2aa9c01a2af97538\amdxc64.dll

Driver File Version: 21.19.0519.0002 (English)

     Driver Version: 21.19.519.2

        DDI Version: 12

     Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

       Driver Model: WDDM 2.1

Graphics Preemption: DMA

Compute Preemption: DMA

           Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Discrete

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 09/02/2017 21:00:00, 1590520 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

  Device Identifier: Unknown

          Vendor ID: 0x1002

          Device ID: 0x6900

          SubSys ID: 0x06401028

        Revision ID: 0x0000

Driver Strong Name: oem9.inf:cb0ae41453ef224c:ati2mtag_TopazDS:21.19.519.2:pci\ven_1002&dev_6900&rev_00

     Rank Of Driver: 00D12000

        Video Accel: Unknown

        DXVA2 Modes: Unknown

      Deinterlace Caps: n/a

       D3D9 Overlay: Unknown

            DXVA-HD: Unknown

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

           MPO Caps: Not Supported

        MPO Stretch: Not Supported

    MPO Media Hints: Not Supported

        MPO Formats: Not Supported

I'll wait for a fast response! Thanks.

Outcomes