1 Reply Latest reply on Feb 28, 2017 9:52 AM by amdmatt

    How do I contact support about an RMA error?


      I received a support email that my advance ship RMA was received and this completes the transaction. Only problem is I did not do an advance RMA (wish I knew it existed a week ago). How do I contact AMD to tell them they still need to send a replacement!!! I can't believe there is no phone, email, web form, etc. to check the status or respond to them.


      Email received:


        This is a confirmation notice from AMD Global Customer Care with

           regards to Cross Ship Warranty Request RMA# 2000234790. for your AMD

           retail packaged Processor(s) in a Box.


           Product         Serial#         Result



           AD789KXDJCHBX  9GJ7911E60549      RETURN RECEIVED

           This is to confirm receipt of your defective product which you shipped
           back to us as part of the Cross Ship Warranty Replacement.

           This completes this transaction and we thank you for your business.

           Best regards,

           AMD Global Customer Care.