4 Replies Latest reply on Apr 25, 2017 9:11 AM by sefe

    Constant Crashing w/RX480!!


      To say I am fed up and pissed would be a huge understatement. I play a large amount of World of Tanks (Along with 8 million other users worldwide). This is a competitive online game, and have now lost a significant number of matches because the game continually crashes with Wattman saying it has reverted back to stock settings (which it was already at). And I should note that I have been running AMD GPUs for nearly 20 years (first was a Rage Pro, and used to run only AMD CPU's, but they stopped being competitive), and I even used to beta test drivers for you guys back in the mid 2000's. And I am a QA Engineer by trade, so I tent to be thorough in trying to find the issue.


      Few details:

      OS: Windows 10 64bit

      CPU: Intel 4960K

      Mobo: Asrock Z97E-ITX/ac

      RAM: Corsair Vengeance Pro 16GB (2x8GB)

      SSD: Intel 480GB 780

      GPU: Sapphire RX480 Nitro 4GB purchased on day 1 of availability

      Drivers: Issue seems to have started with 16.12.x, continues in 17.x


      How it happens: Will be playing game, screen will lock, after approximately 5 seconds it will crash to desktop. Windows will play chime sound and the AMD settings app will pop up an alert saying that Watman settings have been reset to default.


      Event Log Entry: Display driver amdkmdap stopped responding and has successfully recovered.


      Things I have tried: The Wattman settings were originally stock. I have since tried under clocking, under volting, over volting, running with 'Power Efficiency' on/off, tried with JUST the driver installed and no AMD settings via custom install.


      At this point I am beyond fed up. I know many others have this issue as I have seen in forums (here on the AMD forums as well). I have not purchased an nVidia card in ages, but this issue has caused me so many problems I am almost ready to just ditch this card. But, I want to at least try to resolve it with you guys first. So, anything you guys need, let me know. If you need some more debug output, or whatever it takes to track this down, let me know.



        • Re: Constant Crashing w/RX480!!

          I am having the exact some problem, but with my R9 380! Issue has definitely started since 16.12.x and is still continuing. I refuse to roll back as there have been several updates since then and the fact I will lose performance in some games. I've done clean installs, made sure the card was inserted properly, checked for power issued, turned off overclocking and still no result. AMD really needs to address this issue as there are many more people with this exact same problem. I am also wanting to switch to nVidia just because of the frustration and very little response I get from AMD regarding this issue.

          • Re: Constant Crashing w/RX480!!

            With the newest driver this RX480 crashes on WOT seems to be fixed (Crimson relive 17.4.1) finally after 5 months.

            • Re: Constant Crashing w/RX480!!

              i have problem with rx480 8gb asus strix

              belive me i try all: clean install windows, clean install ALL versions drivers, undervolt, overvolt, downclock, single & crossfire, temperature are low 50 c and system even crash randomly in idle. When i try runing my old NVIDIA card all work perfect ( so no is not CPU is not RAM is not MOBA is not PSU) i even measure WATT usage