AnsweredAssumed Answered

Radeon R9 Nitro 390 black screen

Question asked by elcapitan on Feb 21, 2017
Latest reply on Feb 24, 2017 by redfury

Hi all,


i have a question, or better said a problem.


Last Saturday while i was playing For Honor i suddenly got a white screen followed by artefacts, screen goes black and i have to hard reset the machine. So i tought.. great, last time i saw green artefacts was when my old MSI Card died...


Checked drivers, checked other games, checked stability and nothing happened, until Sunday... Sunday everytime i was playing a game the fans suddenly started spinning like mad, card goes 80 degree+ and blackscreen , unless i went out of the game.


So far i tried the DDU for driver uninstallation, new drivers, old drivers, reseated the Card, checked the wiring, even replaced my PSU, i had a Corsair CX750 now i have the RM1000x... i cant play anything, 1 or 2 minutes gameplay and i get the Graphics Card fans spinning and black screen.


While on the Desktop or running Dota ( for example ) nothing happens....


Funny thing is, i took the card out, and im using my old R9 280.... with new drivers, same issue, i dont get a black screen but i could see from wattman that the temps on the card went , in idle from 40 degrees to 80 degrees Peak... averaging 45 - 50. So.. i had to downclock a stock card both Mem and GPU so that it doesn't also fry


I have this machine since ages, i swap a card here and there, clean installs, all parts are up to date never had an issue with AMD ( and i have a parallel Intel/Nvidia laptop which runs the same games without issue )


Now i have a dead , not even 1 month old ) R9 390 which i have to send to Sapphire.... and a Card that for the time being lives as long as it runs underclocked...


So.. what am i missing here?




  • AMD Graphics Card
    • Sapphire NITRO R9 390 OC Backplate ( im running it as it came from the factory )
  • Desktop or Laptop System
    • Desktop, custom built rig
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson Edition 17.1.2
  • Display Devices
    • Samsung S27E330H 68,6 cm Monitor , HDMI 1920x1080 res
  • Motherboard
    • Gigabyte GA-970A-DS3P
    • AMD FX 8350
  • Power Supply Unit  Make, Model & Wattage
    • Corsair RM1000x Modular 80Plus Gold
  • RAM
    • 16GB (2x8Gb)