4 Replies Latest reply on Feb 21, 2017 7:48 AM by redfury

    rx 480 installation black screen

    khelthar
      • AMD Graphics Card
      • PowerColor Radeon RX 480 DirectX 12 AXRX 480 8GBD5-3DHD 8GB GDDR5 PCI Express 3.0 CrossFireX Support ATX Video Card

      • newegg link: PowerColor Radeon RX 480 DirectX 12 AXRX 480 8GBD5-3DHD 8GB GDDR5 PCI Express 3.0 CrossFireX Support ATX Video Cards - N…
      • Desktop or Laptop System
        • hp h8-1070t
      • Operating System
        • Windows 10 64bit
      • Driver version installed
        • N/A
      • Display Devices
        • im am currently using two monitors one hdmi the other dvi only one supports hdmi resolution
      • Motherboard
        • pegatron ipisb-ch2
      • CPU/APU
        • Intel i7 2600 CPU @3.40ghz, 3401 MHz, 4 cores
      • Power Supply Unit  Make, Model & Wattage
        • 460W powersupply not sure on make/model
      • RAM
        • 9gb

       

      Describe your issue:

      alright so ive been doing extensive research and due to this being my first actual pc upgrade since buying my computer im inexperienced and have been getting conflcting information

       

      My issue: after the following steps my sceen is black when installing new Gfx card also it should be noted the fans on the rx480 are running during this issue

      1. running ddu

      2. making sure integrated gfx card is disabled in bios

      3. installing new card making sure 6pin power is connected

      4. tried booting pc with both display options that i have hdmi/dvi

      5. cumputer doesnt get any display and after waiting with sound turned up i have noted my pc doesnt boot up to windows also keyboard backlights never turn on