5 Replies Latest reply on Feb 20, 2017 3:59 AM by redfury

    6350driver on xp install nightmare


      Just bought a second hand Radeon HD 6350 dual output card and installed it on my HP7800 desktop single monitor system with DMS 59 to DVI dual output connector. Obviously only one output goes into my monitor. The desktop ran nicely on onboard intel graphics via vga cable but i thought I'd shift to a dedicated card to play some old games that I have.

      Before I can decide if the 2nd hand card is functioning or not (which is one issue-how to), I obviously need to install its drivers.

      Searching for drivers for 6350 for Win XP I came to this page: Desktop  that most helpfully gives two options of Catalyst Software suite of 179 and 195MB without any explanation as to which one I need to download and what the difference was; really disappointing quality of communication to a clueless person as me!

      I downloaded both, extracted both and tried to install both one after the other and could not because at the end of installation I got the message, "install successful but there were warnings during the install process" The log file generated shows success every where- driver, .Net all successfully installed. However, there is no sign of this Catalyst suite in my newly installed programs, nor does it come up in the search box nor can I bring it up on right clicking the empty screen. The only place I can see it is in uninstall list of "add/remove programs" in the "control panel". I have mad 4 attempts to install it today and wasted 3 hours reading online about driver and this card, re-seating my card, checking leads etc.

      My Questions pls:

      1- Is there a way to find if the 6350 dual output card is functional even before installing the drivers? If I remove the VGA lead from onboard graphics and the monitor if connected only to the card then monitor doesn't kick up- it goes to sleep mode. Is this normal- should It not give some minimal 640x480 type output even before the driver installation? The fan runs though.

      2- Do I need to do anything in BIOS- I have looked in it but there seem nothing relevant there.

      3- I hope connecting the dual output card to only one monitor should not be a problem, but is there any order, as to which of the two splitter leads need to be connected to the monitor (I have alternated both without success).

      4- Which of the two drivers/catalyst centers am I supposed to install and why is neither of them installing even to the default location?

      Thanks for the help.

        • Re: 6350driver on xp install nightmare

          1.Shutdown PC and connect your monitor to external GPU without any adapters if it is possible.Start PC.If you have no signal:

          a)external GPU is dead

          b)you need to disable onboard GPU in BIOS.Connect monitor to onboard video output ad do it.

          c)you need to update BIOS

          2.If you have image:

          a)Delete C:\AMD folder

          b)Uninstall all AMD software and clean your system in safe mode by DDU program and install 14.4 driver 179MB or 13.12 driver

          c)You must have SP3 installed for Windows XP

          3.What splitters are you referring to?

            • Re: 6350driver on xp install nightmare

              Thanks Redfury.

              My BIOS is latest and I do have XP SP3 installed with full updates that came later.

              Disabling onboard video seems to do nothing, my onboard video still continues to display which is strange.

              When I unseat and then re-insert the graphics card, I get message on rebooting that: "found new hardware-video controller". Does that not mean that the video card is live? I must say that I have already un-installed my onboard intel graphics driver and I am running on 640x480 resolution only without it. I hope this new message is not referring to the onboard video controller or is it?

              As you advised, I have used DDU to clean my previous attempts to install catalyst suite and then re-tried installing Catalyst suite 14.4 of 179Mb but again end result is the same- the process scans my hardware configuration and proceeds to installation-- does that not mean that the external GPU is functional otherwise I would suppose that it would stop at this stage and state that: "no compatible hardware found"?

              Anyway when it proceeds it reaches the end of installation with the message “that “there were warnings during installation”. However the log generated shows no warning and shows success only!

              Now the interesting bit: As in my main post I see no evidence of catalyst suite on my PC. I see only hydravision on my C:\ATI folder and the folder in which catalyst suite is supposed to have installed is empty despite “success”. I am very frustrated indeed.

              I can’t declare the card dead if I have failed to install the driver in 7 attempts.

              Never had this sort of trouble with intel onboard graphics driver installation.

              The splitter for connection I was referring to is: http://www.ebay.co.uk/itm/122182088289?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT.

              Thanks again

                • Re: 6350driver on xp install nightmare

                  1.If this splitter works with Intel GPU it will work with your AMD GPU too.

                  2.Can you see the second video adapter in device manager?

                  3.Some HP motherboards have restrictions for GPU upgrade and only some GPUs can work with such motherboards.It can be limited by HP BIOS.

                    • Re: 6350driver on xp install nightmare

                      Splitter is not needed for onboard video which is vga analogue connector. This splitter is DVI and needed only for the card.

                      In the device manager, I can see under "other devices", yellowed "video controller (vga compatible". That is all so I am not sure if this refers to the uninstalled onboard video or the gpu card as it does not give further detail--"unknown". So I have no clue if the card is dead or alive!!

                      As for HP motherboard, I have read its manual and it does not mention that it would allow only certain types. All it says is that PCI-e cards that are half size should be used, which is what it is.

                      Still I am bewildered as to the failure to install the catalyst suite in 7 attempts!

                      Even if the GPU card was OK it would be useless without the driver.