Do you have the drivers installed to the default location? Many problems are caused by not doing so.
Yes, I've been leaving the install location as default, although I DID try a different location once after many failed attempts.
Also, I just realized I put that it was a 4mb card and 32mb system in the spec list. Obviously, that's GB. Oops.
R9 380 here on windows 8.1.
I've had constant CTD after rebooting and trying to do anything once the desktop loads. Black screen, and computer still running other times. This just started this week.
Tried a safe mode reinstall of drivers, and like you, they WILL NOT update. It is set to the 16.3 driver.
I CAN use the computer only in safe mode, but it doesn't load the sound driver.
What the hell did they do to suddenly brick these vid cards?
Im having the same problem I have rx 480 with fx 8350 and im having the error 1603 I did everything the tips that were suggested in the error 1603 website that amd have provided and im still having the same thing can the patch this problem and dirtynails did you find a solution please help.
I have the same setup, RX 480 with FX 8350 and am getting the same error.
Exactly the same problem. Win 8.1 Pro 64 bit, Radeon 7870, i7-4790k.
I got two OSes (on two hard drives), the other is Win7 Home 64 bit, where the drivers were installed correctly.
I too have wasted countless hours trying every possible solution short of wiping my drive and starting. Is AMD ignoring this issue? It obviously isnt a specific "user" issue.
16 GB DDR3 Dual Channel
Recently got a new video card. Rx 480. I am constantly having issues installing my drivers as well. I always get the 1603 error. Before I had an old 6870. I never had problems with it. I've done all the solutions and none of them have worked. I don't understand what else to do. If it is indeed AMD's issue then I sure hope they fix it.
I had the same problem with both drivers. It appeared that it was only the settings portion of the install. Wen i ran it as ONLY installing the driver settings application it failed over and over. I downloaded "non-whql-win10-64bit-radeon-software-crimson-16.11.5-nov25" and it installed just fine.
Win 10 x64 (up to date)
followed error steps suggested and nothing worked.
r9 390 series
Having the same problem but, I am getting artifacts after display drivers are installed.
1 of 1 people found this helpful
I have the same question here but for a different card.
Just bought the MSI RX 480 Gaming X 8GB card. I'm moving over from an NVIDIA card (yay?). I used to have the ASUS GTX 760. Currently my display driver is stuck in 16.6.
MoBo - Asus Z97 Pro Wi-Fi
CPU - Intel Core i5 4690k 3.5GHz (not OC'ed; with the basic Cooler Master Evo 212)
RAM - 4GB x 2 Corsair Vengeance DDR3 RAM (total of 8GB)
GPU - MSI RX 480 Gaming X 8GB (as mentioned above; used to run ASUS GTX 760)
PSU - EVGA Supernova 750W
OS - Windows 10 (64 bit)
Steps I took:
1. Removed NVIDIA display driver using the method in this link: How to: Remove Your NVIDIA GPU Drivers (New - 2016)
2. Powered down my PC and replaced old GPU (ASUS GTX 760) with new GPU (MSI RX 480)
3. Powered up my PC and installed the AMD driver using the "Automatically Detect and Install Driver" link here (I assume AMD will get it right...): Download Drivers
4. Once the AMD software was installed, it automatically took the steps to begin installing what looks like the proper driver (17.2.1). I chose custom install and selected all the programs to install (the display driver, audio driver, and problem reporter[?])
5. Once installation was nearly complete, it asked me if I wanted to download what I think was called Radeon ReLive which was described to be a screen capturing and sharing tool. I don't plan to do any screen capturing so I opted out. Shortly thereafter, I received error 1603 - "Driver not installed" (the other two programs - the audio driver and problem reporter[?] seemed to have been installed properly).
6. I followed the steps that was provided in the link in the error message (Error 1603 – A General Error Has Occurred During the Installation of the AMD Software Package ). The DISM and SFC scans showed no corrupt files or broken registries. My windows is up to date. I removed my previous driver (per #1 above). I disabled my antivirus program (Windows Defender).
7. I tried installing again (had to restart the computer and re-disable Windows Defender). Same, error 1603. But this time the message said "Driver partially installed." I seem to be stuck in driver version 16.6.
Per kingfish's suggestion I sent a notification via the AMD Issue Reporting Form... Waiting to hear back as well. If anyone has solved this problem already, please share!
1 of 1 people found this helpful
Try a clean install of the drivers....when you run DDU, also choose to delete ant Nvidia drivers left over. Your OS must be Fully updated first.
Thank you for your response. When I get home today I will do a clean install of the drivers using DDU in safe mode and delete both NVIDIA and AMD drivers. Then I will try re-installing the AMD driver with anti-virus disabled.
I believe my OS is fully updated. I clicked on "check for updates" multiple times and it showed that there are none available. Let me know if there is another way to verify that it is fully updated. When I get home I can also share my Windows edition and OS build if helpful.
Do you think it is worth jumping straight to 17.3.1 or will it not make a difference?
1 of 1 people found this helpful
I would use the latest driver available, which is 17.3.2 (as of today) > Desktop
I personally disable any anti-virus/anti-anything when I am downloading the drivers as well as installing them.
1 of 2 people found this helpful
Thanks for your help kingfish! Here are the steps I took and I was able to successfully install version 17.3.2:
- Confirm administrator status
- Disable Windows Defender, Firewall, and other background apps
- Download AMD Driver 17.3.2
- Remove existing AMD driver and run DDU in safe mode
- Clean Install AMD Graphics Drivers
- Remove NVIDIA drivers using DDU; restart (since I upgraded from ASUS GTX 760, an NVIDIA card)
- Remove AMD drivers using DDU; restart
- After restarting in normal mode, disable Windows Defender, Firewall, and other background apps
- Install AMD Driver
- Restart and it worked!
Glad you have it sorted out You might want to mark the answer as 'correct' as this will help others with the same issue.
I'm glad that worked for you. I tried every one of those steps with several driver versions but could never get them to install. Perhaps they fixed something with the latest version. I've moved on from that card on my main machine though, so won't get to try it. I plan to use some older parts in an HTPC soon, so we'll see then.
Unfortunately this did not work for me. The only thing I didn't do is disable Defender BEFORE downloading it but, I mean, really that should definitely not be required and can't be as lot of people install this without issue so it has to be something quite specific.
The only time I can install an AMD GPU driver is from a fresh 'restart' of my PC. As in, delete EVERYTHING and reset everything to square 1. Then I can install the driver. And by the time a month has passed and a new driver is out, it starts failing with Error 1603.
It is driving me nuts. I can't keep going on like this. I have a copy of my Installer.LOG if anyone wants to look at it and can point to what the reason could be. I've asked AMD Customer support but all I get is the basic, make sure you have VC++ Redistribute, run the DISM and SFC. All of those are flawless and up to date, as well as all windows updates. It's driving me NUTS. I've disabled some stuff like Cortana and OneDrive but even after enabling them I still get the error
2 of 2 people found this helpful
no idea if this made it work for me(as I was trying several options previous), but i deleted all the files from the c:\AMD folder and run the install again and it now works.
This worked for me.
I fixed it for me. May apply to you
Make sure you Documents folder and all other folders like Pictures, Music and Videos are pointed to their default location. In my case, I had my Pictures, Music and Videos folder pointed to my NAS. Once I reset them (and rebooted), the driver install without any issue (I still did a DDU just to be safe before installing them again)
This. Finally. Thank you! At first I didn't think I had changed any of those folders, then I remembered that Music was in a different location. Resetting that then reinstalling the driver worked. Interesting that the video driver cares where your Music folder is pointed. Oh well. Thanks again!
That worked for me too. It's not the first installer that fails if my libraries are linked to my NAS. Microsoft-AMD, please can you fix this?
I had the same problem for some time now, In the end what worked for me was:
1. Download driver for your GPU from amd oficial forum: Download Drivers (it has 400+/- MB)
(if this doesn't work try to do first a DDU (download from here AMD Clean Uninstall Utility ) then repeat again the steps from 1 to 3)
After several weeks of trying several different things I was able to resolve this error by deleting the c:\AMD folder. This folder should have been removed by the DDU tool but it is not. So after uninstalling with DDU, delete C:\AMD and then install the new driver.
did this work for you? we are having the same error, i tried all the above but am still stuck with the same exact error,
kindly get back to me is you can
Dude im having the same issue i just bought a rx 560 today and i get this same error
For anyone else out there still trying to resolve this, step 4 in this article worked for me:
- Resolve driver and software conflicts
Driver cleaning software, such as the AMD Clean Uninstall Utility or Display Driver Uninstaller (DDU), can completely remove any existing or damaged driver files and registry entries, thereby allowing a successful installation of the latest AMD driver software package.
For instructions on how to use and download the AMD Clean Uninstall Tool, please visit this page. Display Driver Uninstaller can be downloaded here.
Note! DDU is a third party application. Please refer to the program documentation for more information, it is to be used at your own risk.
I'm using the hardware below:
AMD Ryzen 5 2400g APU
MSI x370 Gaming plus motherboard
Ballistix Sport LT 8GB RAM
WD Blue 3D NAND 500GB M.2 SSD
Hope this helps someone!
- Resolve driver and software conflicts
I have been having his issue for a long time until today I did this and it solved the issue completely..
1. Use 'AMDcleanuputility' to uninstall all the softwares fully, of course I was having only one driver that is my gfx driver.
2. Then uninstall those 'AMD Settings' and 'Application profiles' with 'Revo uninstaller' with full advanced scanning mode and delete every single values and keys, In case u don't have any idea of what I'm saying follow the following steps -
2. Download 'Revo Uninstaller' and then right click on 'AMD Settings' and 'Application profiles' and uninstall it whenever they ask for restart cancel it or click on restart later tab.
3. Then in the scanning mode click on 'advanced mode' and let it scan,
4. Then u will find out the keys and values deleter every single Bold lettered vales and folders 'but not the other folders with windows sign'. It will take some time for u to patiently deleter every single of those and finish it. U will no longer see those programs in the uninstall list.
5. And last restart windows and clean install the gfx driver and u should have no problem....
At least it fixed for me.. Worth giving it a try.
And yeah deleting those registry keys are really important cz those are the things which cause that error..