@senshu, I have the same problem. I browsed the internet for 2 month's trying to fix this problem. I think we should all team up and force AMD to get their sh"$£ together. I spent a lot of money on a product that is useless. I took my card (RX480) back today for RMA and they told me I had to wait 21 days. They will first test see if they get the same error.
All this hype and promotions and bla bla bla, then we buy their cards and then we sit with this crap. This is my second AMD card and now this. This first card also had some fault.
@AMD, do you guys actually know what you are doing.? In my profession I will get fired if I designed something, sell it to a customer and the product is full of issues.
I propose that AMD focus on fixing their GPU issues before they launch the 'ZEN' CPU's and steel more money for useless products. If I get the chance to refund, I'll go back to NVidia. At least one can actually use their products.
And no, I'm not a hater, I'm just pissed that put my trust and money in AMD and now actually have to struggle to get this replaced and probably fight with some stupid IT tech who's gonna try and convince me that the card is ok. Thanks AMD! your the best
Is that psu the gold rated 4 x 18amp rail model ?
So the pc works fine for general use, but only shuts down under gaming (all games or just the one ?), then won't restart until after a long cool down period ?
No overclock of cpu/ram/psu ?
Why 64hz on the monitor (not looking up specs) ?
Is the card recent/new purchase ?
Thanks for your reply. The full name of the psu is "500 Watt be quiet! Straight Power 10-CM Modular 80+ Gold".
Yes, the pc usually works fine for general use, but I don't know when exactly the shutdown happens. It happened once while surfing, but most of the time when I try to start gaming. I actually didn't try any other games, but I played the game a lot without problems - until now.
But only the graphics card shuts down, not the entire PC! And yes, it won't start again until after a long cool down period (The PC does, but not the 480).
No overclocking, 64hz is the preset (I didn't change anything), the card is from July 16 and worked fine until now.
I personally do not feel that running the card from an 18amp rail is sufficient, it's possible that the "over temp protection" (of the psu) is shutting that rail down.
You could try plugging the cable into the other (12v3/12v4) psu slot.
Another option would be to use a 2 into 1 (power to pcie ) adaptor (I don't recommend this option on a low quality/low rated psu though).
And you could check with Sapphire support as to their minimum amp requirement.
This even works for the latest drivers on Win10. Been running games for 24+ hours and no black screen. All games work now.