AnsweredAssumed Answered

Rx480 green screen

Question asked by michele9122 on Feb 11, 2017
Latest reply on Jul 12, 2018 by andy707

Hello everybody!
Since I bought my rx480 I had various problems. One of these happen when I play BF1 or ARK and sometimes appears a flashing green screen. Sometimes turning on and off the monitor make the green screen disappers otherwise I have to restart your computer.

Here's a video to help you understand better

https://www.youtube.com/watch?v=GzUwcybnGck

Another problem I had is that sometimes the computer began to slow, the fan goes up to1 00% and then computer restarted with a blue screen. This no longer happens but I dont know if it's related to my problem!

 

Do you think it's the graphic card that is faulty or it's a driver issue? I already have installed the last driver with DDU etc.Thank you very much for your help!

 

EDIT: System Info & new error

 

  • Graphics Card
    • RX 480
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • 16.12.2
  • Display Devices
    • Dell U2414H via HDMI
  • Motherboard
    • Asrock Z77 Extreme 6
  • CPU/APU
    • i5-3570K CPU @ 3.40GHz

  • Power Supply Unit  Make, Model & Wattage
    • Corsair Hx650W
  • RAM
    • 16GB

 

New error while playing BF1:

"DirectX function "m_commandQueues[queue]-> Signal(fence, fenceValue)" failed with DXGI_ERROR_DEVICE_REMOVED("The video card has been physically removed from the system, or a driver upgrade for the video card has occurred").

Outcomes