4 Replies Latest reply on Mar 17, 2017 10:36 AM by richbassaddict

    Radeon R9 Nano / Windows 10 Black Screen after boot

    richbassaddict

      Is anyone else having issues with a Radeon R9 Nano card on Windows 10 x64?

      My issues first started in November 2016, when (at the time) I thought the card had failed and so it was returned to the supplier, but no fault found.

      I ended up having to use onboard vga and a completely remove the AMD Drivers, which it transpired had been updated by Windows update.

       

      Eventually got everything up and running, but last week my machine started freezing whilst it was idle.

      Checked the updates log, "C:\Windows\SoftwareDistribution\ReportingEvents.log", and found out that everytime it did it, it was trying to install an AMD Graphics Update.

       

      Looked on here last week and saw the 17.1 update available, so I downloaded that - installed it today and the machine then started locking up with a black screen about 60s after logging on - ended up having to revert a system back from last week to get my machine usable again.

       

      Specs of machine are:

      Video: 4GB ASUS R9 NANO PCI-E

      Mobo:  ASUS Z10PE-D16/WS

      Mem:   64GB Crucial DDR4 Server

      CPU:   Intel Xeon E5-2630V4 s2011-3

      HDD:   Samsung 850 EVO M.2 SATA (500GB)

       

      Thanks,

      Rich

        • Re: Radeon R9 Nano / Windows 10 Black Screen after boot
          amdmatt

          Are you using any third party overclocking software?

           

          Have you tried using DDU to remove your current drivers, allowing you to perform a clean installation of the drivers?

          1 of 1 people found this helpful
          • Re: Radeon R9 Nano / Windows 10 Black Screen after boot
            richbassaddict

            So today my PC black-screened and caps lock etc stopped functioning - after powering off and booting up again - the last entry in the SoftwareDistribution ReportingEvents file was, once again:

             

            {4F6187BA-0A32-421D-BFCF-6A231362C35F} 2017-03-17 12:47:46:059-0000 1 181 [AGENT_INSTALLING_STARTED] 101 {CBB886D8-47AF-4DAA-B769-704AEB091266} 200 0 UpdateOrchestrator Success Content Install Installation Started: Windows has started installing the following update: Advanced Micro Devices, Inc. driver update for AMD Radeon (TM) R9 Fury Series

             

            I found the related file that windows update had downloaded, and all files are versioned 21.19.137.514

            If I look at the inf file, the header shows:

            ;----------1612061659-16.40.2311.1002-161121a-309377E

            ; AMD display information file
            ;
            ; Installation INF for the AMD display driver.
            ; Copyright(C) AMD 2007-2016
            ;-----------------------------------------------

            [Version]
            Signature="$Windows NT$"
            Provider=%ATI%
            ClassGUID={4D36E968-E325-11CE-BFC1-08002BE10318}
            Class=Display
            DriverVer=11/21/2016, 21.19.137.514

             

            So I would assume it's safe to say this is later than the version previously advised. I checked to see what the current release on the site is and downloaded the crimson driver too for comparison, since this was also released just 2 days ago - this too is 21.19.x.x family:

             

            ;----------1703102133-16.60.2911-170310a-312047E-CrimsonReLive

            ; AMD display information file
            ;
            ; Installation INF for the AMD display driver.
            ; Copyright(C) AMD 2007-2016
            ;-----------------------------------------------

            [Version]
            Signature="$Windows NT$"
            Provider=%ATI%
            ClassGUID={4D36E968-E325-11CE-BFC1-08002BE10318}
            Class=Display
            DriverVer=03/10/2017, 21.19.525.0
            ;;LayoutFile=layout.inf
            CatalogFile=C0312047.CAT

             

            However, the issues / known issues for this version have no mention of a black screen / lock up