10 Replies Latest reply on Mar 7, 2018 9:27 AM by countbiscotti

    Black Screen with new Laptop after downloading new APU drivers


      I just got this new laptop today off amazon. Amazon.com: 2017 Newest Asus 15.6” Premium High Performance Full HD 1080P Laptop, AMD A10-8700P Quad Core Processor with…


      Whenever I try to update the Apu drivers off the website (I guess it does automatic detection)  my screen goes black indefinitely.  I have to go into safe mode and roll back the driver to get any function out of it.  I don't even see where the driver completes the install.  I waited about 20 minutes before I rebooted to assume it was completed.  Does anyone know a fix or an older driver I can use to get the most out of this puppy?  Thanks!


      • AMD Graphics Card

            A10-8700P(r6 graphics)

        • Make and model; e.g. AMD R9 290X
      • Desktop or Laptop System
        • If a laptop, make and model of the Laptop
        • ASUS X555DA
      • Operating System
        • E.g. Windows 10 64bit
        • Windows 10 64bit
      • Driver version installed
        • E.g. Radeon Software Crimson Edition 15.12
        • 15.201.1101.1002
      • Display Devices
        • Make and model, connection/adapter in use, resolution and refresh rate; e.g. Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
        • One line for each display device connected
      • Motherboard
        • Make and model; e.g. Asus P8P67 Deluxe
      • CPU/APU
        • Make and model number; e.g. FX 9590
        • A10-8700p
      • Power Supply Unit  Make, Model & Wattage
        • E.g. Thermaltake TR2 700W Gold
      • RAM
        • Amount of memory installed; e.g. 16GB
        • 8GB