AnsweredAssumed Answered

Black Screen with new Laptop after downloading new APU drivers

Question asked by goodkitty on Jan 26, 2017
Latest reply on Mar 6, 2018 by countbiscotti

I just got this new laptop today off amazon. 2017 Newest Asus 15.6” Premium High Performance Full HD 1080P Laptop, AMD A10-8700P Quad Core Processor with…


Whenever I try to update the Apu drivers off the website (I guess it does automatic detection)  my screen goes black indefinitely.  I have to go into safe mode and roll back the driver to get any function out of it.  I don't even see where the driver completes the install.  I waited about 20 minutes before I rebooted to assume it was completed.  Does anyone know a fix or an older driver I can use to get the most out of this puppy?  Thanks!


  • AMD Graphics Card

      A10-8700P(r6 graphics)

    • Make and model; e.g. AMD R9 290X
  • Desktop or Laptop System
    • If a laptop, make and model of the Laptop
    • ASUS X555DA
  • Operating System
    • E.g. Windows 10 64bit
    • Windows 10 64bit
  • Driver version installed
    • E.g. Radeon Software Crimson Edition 15.12
    • 15.201.1101.1002
  • Display Devices
    • Make and model, connection/adapter in use, resolution and refresh rate; e.g. Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
    • One line for each display device connected
  • Motherboard
    • Make and model; e.g. Asus P8P67 Deluxe
    • Make and model number; e.g. FX 9590
    • A10-8700p
  • Power Supply Unit  Make, Model & Wattage
    • E.g. Thermaltake TR2 700W Gold
  • RAM
    • Amount of memory installed; e.g. 16GB
    • 8GB